Job Overview
Employment Type
Hourly
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
uniform provided
Employee Discounts
Training and Development
Job Description
The hiring establishment is a reputable company specializing in airport passenger services, dedicated to enhancing the overall travel experience by providing exceptional assistance in baggage claim areas. This company operates at multiple airport locations across the United States, including Irving, Texas; Charleston, South Carolina; Charlotte, North Carolina; Des Moines, Iowa; and Gypsum, Colorado. Known for its commitment to customer service, the company ensures that passengers have a seamless connection from arrival to baggage retrieval. With a strong emphasis on professionalism and efficiency, the company supports airport operations by managing baggage issues such as lost, damaged, or pilfered luggage and ensuring... Show More
Job Requirements
- high school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- must have reliable telephone and transportation
- treat all information as confidential
- possess the tact to deal with all levels of passengers, client representatives and employees
- must be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs throughout the shift
- must pass a pre-employment drug test
- must complete a pre-employment criminal background check
- must be able to read, write, understand and carry out instructions in English
- must meet necessary requirements to obtain a security sensitive identification badge
- must be able to verbally direct in English
- must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS)
Job Qualifications
- high school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- must have reliable telephone and transportation
- treat all information as confidential
- possess tact to deal with all levels of passengers, client representatives and employees
- able to read, write, understand and carry out instructions in English
- must be familiar with all FAA, airline and company regulations
- must be attired in proper uniform attire as directed by company officials and identification badges must always be visible
Job Duties
- Meet and greet arriving passengers in the claim area
- provide assistance and information to individuals meeting arriving passengers
- determine service needs of customers providing assistance with all baggage issues including lost articles, lost, damages and pilfered luggage
- make baggage arrival announcements when customers arrive in the claim area providing information and instructions
- log each flight as bags are delivered to the claim area and update records with later arriving bag information
- monitor the delivery of baggage and handle irregularities associated with the internal baggage process
- initiate BMAS files for lost, damage and pilfered baggage and update BMAS files with information pertinent to the claim
- coordinate the return of lost and/or damaged luggage to customers and prepare bag delivery orders
- process and secure unclaimed luggage and create BMAS on-hand record in SABRE
- coordinate with ramp services regarding bag deliveries and missing bags
- assist customers with Skycap requests
- monitor baggage delivery and complete baggage delivery quality checklist
- keep supervisor informed of needs and problems in assigned areas
- maintain cleanliness of immediate work area and report maintenance needs
- project a positive image and respond to inquiries from clients, staff and public in a courteous manner
- attend meetings and in-services as required
- utilize appropriate communications channels and maintain records, reports and files as required
- adhere to company policies and procedures and participate in achievement of company objectives
- utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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