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Job Overview
Employment Type
Hourly
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
uniform provided
Employee assistance program
performance bonuses
Job Description
The company is a leading provider of passenger assistance services at airports, specializing in customer care and baggage handling. With a strong presence in several major airports across the United States, the company is committed to offering exceptional service to passengers and ensuring a smooth and pleasant travel experience. Known for its dedication to professionalism and customer satisfaction, the company employs well-trained personnel who are equipped to handle all aspects of passenger arrival support, including baggage claim assistance, lost luggage management, and general inquiries. They operate in compliance with FAA and airline regulations, ensuring safety and integrity in all interactions.Show More
Job Requirements
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- must have reliable telephone and transportation
- treat all information as confidential
- possess tact to deal with all levels of passengers, client representatives and employees
- must be able to sit, stand, lift, and/or bend throughout shift and lift up to 50 lbs
- must pass pre-employment drug test
- must complete a pre-employment criminal background check
- must be able to read, write, understand and carry out instructions in English
- must meet necessary requirements to obtain a security sensitive identification badge
- must be able to verbally direct in English
- must be a citizen of the United States or possess necessary authorization from the Immigration and Naturalization Service
Job Qualifications
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- possess tact to deal with passengers, client representatives and employees
- ability to read, write, understand and carry out instructions in English
- must be able to verbally direct in English
- knowledge of FAA, airline and company regulations
- must be a citizen of the United States or possess necessary authorization
- must pass pre-employment drug test and criminal background check
Job Duties
- Meet and greet arriving passengers in the claim area
- provide assistance and information to individuals meeting arriving passengers
- determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage
- make baggage arrival announcements and log flights as bags are delivered
- monitor baggage delivery and handle irregularities
- initiate and update BMAS files for baggage claims
- coordinate return of lost or damaged luggage to customers
- prepare bag delivery orders and arrange for delivery
- process and secure unclaimed luggage and update records
- coordinate with ramp services regarding bag deliveries and missing bags
- assist customers with Skycap requests
- complete baggage delivery quality checklist
- keep supervisor informed of needs and problems
- maintain cleanliness of work area and report maintenance needs
- project positive image and respond courteously to inquiries
- attend meetings and in-services
- utilize communication channels and maintain records
- adhere to uniform and badge requirements
- comply with company policies and participate in achievement of objectives
- use company equipment and resources cost-effectively
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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