Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $12.00 - $26.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Uniform allowance
Employee assistance program
Job Description
Our client is a well-established airport service provider dedicated to ensuring exceptional customer experiences for airline passengers at various airports. As a pivotal part of the airport operations team, the company focuses on delivering efficient, friendly, and problem-solving assistance to passengers, specifically those who need support with baggage services. This organization is renowned for its commitment to high standards of service, safety, and regulatory compliance, playing a crucial role in facilitating smooth baggage claim processes and addressing passenger inquiries and concerns with professionalism and courtesy.
The role offered is a Passenger Service Associate position based primarily in the bagga... Show More
The role offered is a Passenger Service Associate position based primarily in the bagga... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience preferred
- must be 18 years of age or older
- must have reliable telephone and transportation
- must be able to sit stand lift and or bend throughout shift and be able to lift and carry up to 50 lbs throughout the shift
- must pass a pre-employment drug test
- must complete a pre-employment criminal background check
- must be able to read write understand and carry out instructions in English
- must meet necessary requirements to obtain a security sensitive identification badge
- must be able to verbally direct in English
- must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service INS
Job Qualifications
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- must have reliable telephone and transportation
- treat all information as confidential
- possess the tact to deal with all levels of passengers client representatives and employees
- must be able to sit stand lift and or bend throughout shift and be able to lift and carry up to 50 lbs throughout the shift
- must pass a pre-employment drug test
- most complete a pre-employment criminal background check
- must be able to read write understand and carry out instructions in English
- must meet necessary requirements to obtain a security sensitive identification badge
- must be able to verbally direct in English
- must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service INS
Job Duties
- Meet and greet arriving passengers in the claim area
- provide assistance and information to individuals meeting arriving passengers
- determine service needs of customers providing assistance with all baggage issues including lost articles lost damages and pilfered luggage
- make baggage arrival announcements when customers arrive in the claim area providing information and instructions
- log each flight as bags are delivered to the claim area and update records with later arriving bag information
- monitor the delivery of baggage and handle irregularities associated with the internal baggage process
- initiate BMAS files for lost damage and pilfered baggage and update BMAS files with information pertinent to the claim
- coordinate the return of lost and or damaged luggage to customers
- prepare bag delivery orders and arrange for delivery using bag delivery services or other available means
- process and secure unclaimed luggage update BMAS and create a BMAS on-hand record in SABRE
- coordinate on-hand bags update BMAS desk requests and contact passengers regarding unclaimed baggage
- coordinate with ramp services regarding bag deliveries and missing bags and update records with late arriving bag information
- assist customers with Skycap requests
- monitor baggage delivery and complete baggage delivery quality checklist
- must be familiar with all FAA Airline Company regulations
- keep supervisor informed of needs and problems in assigned areas maintain cleanliness of immediate work area and report maintenance needs
- project a positive image and respond to inquiries from clients staff and public in a courteous manner
- attend meetings and in-services as required
- utilize appropriate communications channels and maintain records reports and files as required
- must be attired in proper uniform attire as directed by company officials and identification badges must always be visible
- adhere to company policies and procedures and participate in achievement of company objectives
- utilize company and client equipment supplies and resources in a conscientious cost effective manner
- perform other duties as requested
Job Qualifications
Experience
No experience required
Job Location
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