Job Overview
Employment Type
Temporary
Hourly
Part-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Uniform allowance
Employee Discounts
Training and Development
Job Description
This position is with a premier airport services company specializing in providing seamless passenger assistance and baggage handling services to travelers across various airports. The company prides itself on delivering superior customer service by ensuring a smooth baggage claim experience, handling lost or damaged luggage, and supporting passengers through the complexities that often accompany airport travels. By employing trained and knowledgeable staff, the company maintains a commitment to operational excellence, timely service, and responsive customer support. This role is designed for individuals who take pride in assisting passengers with professionalism, empathy, and efficient problem resolution.
The role of the Ba... Show More
The role of the Ba... Show More
Job Requirements
- High school diploma or equivalent
- computer experience necessary
- must be 18 years of age or older
- must have reliable telephone and transportation
- must pass pre-employment drug test
- must complete pre-employment criminal background check
- must meet necessary requirements to obtain security sensitive identification badge
- must be able to read, write, understand and carry out instructions in English
- must be a citizen of the United States or possess necessary authorization from INS
- able to verbally direct in English
Job Qualifications
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- must have reliable telephone and transportation
- treat all information as confidential
- possess tact in dealing with passengers and client representatives
- able to lift and carry up to 50 lbs
- able to read, write, understand and carry out instructions in English
- must pass pre-employment drug test
- must complete pre-employment criminal background check
- must meet necessary requirements for security sensitive identification badge
- able to verbally direct in English
- must be US citizen or possess necessary authorization from INS
Job Duties
- Meet and greet arriving passengers in the claim area
- provide assistance and information to individuals meeting arriving passengers
- determine service needs of customers, providing assistance with all baggage issues including lost articles, lost, damages and pilfered luggage
- make baggage arrival announcements and log flights as bags are delivered
- monitor delivery of baggage and handle irregularities
- initiate and update BMAS files for lost, damaged and pilfered baggage
- coordinate the return of lost or damaged luggage to customers
- prepare bag delivery orders and arrange for delivery
- process and secure unclaimed luggage
- coordinate with ramp services regarding bag deliveries and missing bags
- assist customers with Skycap requests
- monitor baggage delivery quality and complete checklists
- comply with FAA, airline and company regulations
- maintain cleanliness and report maintenance needs
- maintain records, reports and files as required
- adhere to company policies and utilize equipment and resources cost-effectively
- project a positive image and respond courteously to inquiries
- attend meetings and in-services
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: