Job Overview
Employment Type
Temporary
Hourly
Part-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Paid Time Off
uniform provided
Employee Discounts
Training and Development
competitive hourly wage
Workplace safety protocols
Job Description
The hiring company operates within the aviation service industry, specializing in passenger assistance and baggage handling at airport claim areas. This company is dedicated to providing comprehensive support to arriving passengers, ensuring their experience is smooth and stress-free from the moment they step off their flight until their luggage is safely delivered. With a keen focus on customer service excellence and operational efficiency, the company contributes significantly to the overall reputation and smooth operation of airports by managing baggage claims and assisting passengers with lost, damaged, or pilfered luggage issues. They maintain strong compliance with regulatory requirements and uphold high... Show More
Job Requirements
- Must be 18 years of age or older
- must have reliable telephone and transportation
- must be able to sit, stand, lift, and/or bend throughout shift
- able to lift and carry up to 50 lbs throughout the shift
- must pass a pre-employment drug test
- must pass a pre-employment criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
Job Qualifications
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- ability to treat information as confidential
- tact in dealing with passengers, client representatives and employees
- ability to read, write, understand and carry out instructions in English
- ability to verbally direct in English
- United States citizenship or valid INS authorization
Job Duties
- Meet and greet arriving passengers in the claim area
- provide assistance and information to individuals meeting arriving passengers
- determine service needs of customers, providing assistance with all baggage issues including lost articles, lost, damages and pilfered luggage
- make baggage arrival announcements and log each flight as bags are delivered
- monitor the delivery of baggage and handle irregularities
- initiate and update BMAS files for lost, damaged and pilfered baggage
- coordinate the return of lost and damaged luggage to customers
- process and secure unclaimed luggage, update BMAS and create BMAS on-hand records
- coordinate with ramp services regarding bag deliveries and missing bags
- assist customers with Skycap requests
- monitor baggage delivery and complete quality checklists
- comply with FAA, airline, and company regulations
- maintain cleanliness of work area and report maintenance needs
- project a positive image and respond to inquiries courteously
- attend meetings and participate in training
- utilize communication channels and maintain records
- adhere to uniform and identification badge policies
- follow company policies and use resources cost-effectively
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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