Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Uniform allowance
Employee assistance program
Job Description
The hiring company is a professional service provider specializing in customer support and baggage handling at airports. Known for delivering exceptional passenger assistance services, the company operates within the aviation sector, ensuring that travelers experience a smooth transition from arrival to baggage claim. They emphasize adherence to safety regulations, efficiency in handling luggage issues, and courteous passenger interaction. The company is committed to upholding high standards in passenger service, with trained staff who manage baggage claims, lost and damaged luggage, and customer inquiries with the utmost professionalism.
This particular role focuses on the crucial area of meet and greet... Show More
This particular role focuses on the crucial area of meet and greet... Show More
Job Requirements
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- reliable telephone and transportation
- treat all information as confidential
- possess tact to deal with all levels of passengers, client representatives and employees
- able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs. throughout the shift
- must pass a pre-employment drug test
- must complete a pre-employment criminal background check
- able to read, write, understand and carry out instructions in English
- must meet necessary requirements to obtain a security sensitive identification badge
- able to verbally direct in English
- must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS)
Job Qualifications
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- reliable telephone and transportation
- treat all information as confidential
- possess tact to deal with all levels of passengers, client representatives and employees
- able to read, write, understand and carry out instructions in English
- able to verbally direct in English
- must be a US citizen or have authorization from INS
- familiar with FAA/Airline/Company regulations
Job Duties
- Meet and greet arriving passengers in the claim area
- provide assistance and information to individuals meeting arriving passengers
- determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage
- make baggage arrival announcements and log each flight as bags are delivered
- monitor the delivery of baggage and handle irregularities
- initiate and update records for lost, damaged and pilfered baggage
- coordinate the return of lost or damaged luggage to customers
- process and secure unclaimed luggage
- coordinate with ramp services regarding bag deliveries and missing bags
- assist customers with Skycap requests
- monitor baggage delivery and complete quality checklists
- adhere to FAA/Airline/Company regulations
- maintain cleanliness and report maintenance needs
- project a positive image and respond courteously
- attend meetings and in-services
- utilize communications channels and maintain records
- wear proper uniform and identification badges
- follow company policies and participate in company objectives
- use equipment, supplies and resources cost-effectively
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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