Job Overview
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Employee training programs
Career advancement opportunities
Job Description
This job opportunity is offered by a company specializing in airport passenger services, focusing on the management and care of baggage claim processes. The company aims to provide an excellent customer experience for passengers arriving at airports by offering attentive and efficient assistance with baggage handling and related issues. As a dedicated service provider within the aviation and airport operations sector, the organization plays a crucial role in ensuring that arriving passengers receive timely updates and quality assistance with any baggage irregularities they may encounter.
The role is positioned within the claim area at the airport where the emplo... Show More
The role is positioned within the claim area at the airport where the emplo... Show More
Job Requirements
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- reliable telephone and transportation
- ability to treat confidential information appropriately
- tact in dealing with all levels of passengers, client representatives and employees
- ability to sit, stand, lift, and/or bend throughout shift and lift up to 50 lbs
- pass pre-employment drug test
- pass pre-employment criminal background check
- ability to read, write, understand and carry out instructions in English
- meet requirements to obtain security sensitive identification badge
- able to verbally direct in English
- U.S. citizen or have appropriate authorization from INS
Job Qualifications
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- reliable telephone and transportation
- ability to treat confidential information appropriately
- tact in dealing with passengers and employees
- physical ability to sit, stand, lift, and bend
- able to lift and carry up to 50 lbs
- pass pre-employment drug test
- pass pre-employment criminal background check
- able to read, write, understand and verbally communicate in English
- ability to obtain security sensitive identification badge
- U.S. citizenship or appropriate authorization
Job Duties
- Meet and greet arriving passengers in the claim area
- provide assistance and information to individuals meeting arriving passengers
- determine service needs of customers and provide assistance with all baggage issues including lost, damaged, and pilfered luggage
- make baggage arrival announcements and log each flight as bags are delivered
- monitor delivery of baggage and handle irregularities
- initiate and update BMAS files for lost, damaged and pilfered baggage
- coordinate return of lost or damaged luggage
- prepare bag delivery orders and arrange for delivery
- process and secure unclaimed luggage, update BMAS and create on-hand records
- coordinate with ramp services regarding bag deliveries and missing bags
- assist customers with Skycap requests
- monitor baggage delivery quality and complete checklists
- keep supervisor informed of needs and problems
- maintain cleanliness and report maintenance needs
- project a positive image and respond courteously to inquiries
- attend meetings and training sessions
- maintain records, reports and files
- adhere to uniform and company policies
- utilize company and client equipment responsibly
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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