Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Uniform allowance
Employee assistance program
Training and Development
Job Description
The hiring establishment is a customer service-oriented company specializing in airport passenger assistance and baggage handling operations. This company plays a critical role in ensuring the smooth and efficient flow of passengers and their luggage through airport terminals, particularly in the baggage claim areas. Their goal is to provide a seamless experience for arriving passengers by offering support, information, and resolution of any baggage-related concerns. They operate within a highly regulated aviation environment, ensuring compliance with FAA, airline, and company policies to maintain safety, security, and customer satisfaction.
This position is a full-time role focused on customer interaction and s... Show More
This position is a full-time role focused on customer interaction and s... Show More
Job Requirements
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- must have reliable telephone and transportation
- treat all information as confidential
- possess tact to deal with all levels of passengers, client representatives and employees
- must be able to sit, stand, lift and/or bend throughout shift and lift/carry up to 50 lbs
- must pass pre-employment drug test
- must pass pre-employment criminal background check
- must be able to read, write, understand and carry out instructions in English
- must meet necessary requirements to obtain security sensitive identification badge
- must be able to verbally direct in English
- must be a U.S. citizen or possess necessary INS authorization
Job Qualifications
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- possess tact to deal with all levels of passengers, client representatives and employees
- able to read, write, understand and carry out instructions in English
- able to verbally direct in English
- must be a citizen of the United States or possess necessary authorization from Immigration and Naturalization Service
- familiar with FAA, airline, and company regulations
- good communication and organizational skills
Job Duties
- Meet and greet arriving passengers in the claim area
- provide assistance and information to individuals meeting arriving passengers
- determine service needs of customers
- provide assistance with all baggage issues including lost articles, lost, damaged and pilfered luggage
- make baggage arrival announcements when customers arrive in the claim area
- log each flight as bags are delivered to the claim area
- update records with later arriving bag information
- monitor the delivery of baggage and handle irregularities associated with the internal baggage process
- initiate BMAS files for lost, damage and pilfered baggage
- update BMAS files with information pertinent to the claim
- provide appropriate airport information
- monitor damage claims and make settlements
- coordinate the return of lost and/or damaged luggage to customers
- prepare bag delivery orders and arrange delivery
- process and secure unclaimed luggage
- update BMAS and create BMAS on-hand record in SABRE
- coordinate on-hand bags and update BMAS desk requests
- contact passengers regarding unclaimed baggage
- coordinate with ramp services regarding bag deliveries and missing bags
- assist customers with Skycap requests
- monitor baggage delivery and complete baggage delivery quality checklist
- keep supervisor informed of needs and problems
- maintain cleanliness of immediate work area
- report maintenance needs
- project a positive image and respond courteously to inquiries from clients, staff and public
- attend meetings and in-services as required
- utilize appropriate communications channels and maintain records, reports and files
- adhere to company policies and procedures
- utilize company and client equipment, supplies and resources cost effectively
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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