Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Uniform allowance
training programs
Employee assistance program
Job Description
The hiring company operates within the airline and airport services sector, specializing in passenger assistance and baggage handling at busy airports. This company is dedicated to providing exceptional customer service to travelers and streamlining the baggage claim process. Their professional team ensures the smooth transition of passengers from arrival gates to the baggage claim area, enhancing the overall travel experience. The company emphasizes reliability, professionalism, and customer satisfaction in high-paced environments at major airports. Known for their commitment to safety and compliance with FAA and airline regulations, they maintain a strong reputation for operational excellence and customer-centric services.
The r... Show More
The r... Show More
Job Requirements
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- minimum age of 18 years
- reliable telephone and transportation
- treat information as confidential
- tact in dealing with passengers and staff
- able to sit, stand, lift, and bend throughout shift
- able to lift and carry up to 50 lbs
- pass pre-employment drug test
- complete pre-employment criminal background check
- able to read, write, understand and carry out instructions in English
- meet requirements for security sensitive identification badge
- able to verbally direct in English
- US citizenship or appropriate INS authorization
Job Qualifications
- High school diploma or equivalent
- computer experience
- previous customer service experience preferred
- must be 18 years of age or older
- reliable telephone and transportation
- able to treat all information as confidential
- tactful interpersonal skills
- able to sit, stand, lift, and bend during shift
- able to lift and carry up to 50 lbs
- pass pre-employment drug test
- pass pre-employment criminal background check
- able to read, write, understand, and carry out instructions in English
- meet requirements for security sensitive identification badge
- able to verbally direct in English
- be a US citizen or possess necessary INS authorization
Job Duties
- Meet and greet arriving passengers in the claim area
- provide assistance and information to individuals meeting arriving passengers
- determine service needs of customers and assist with baggage issues including lost, damaged, and pilfered luggage
- make baggage arrival announcements and provide information and instructions
- log each flight as bags are delivered and update records with later arriving bag information
- monitor baggage delivery and handle irregularities
- initiate and update BMAS files for lost, damaged, and pilfered baggage
- coordinate return of lost or damaged luggage to customers
- prepare bag delivery orders and arrange for delivery services
- process and secure unclaimed luggage and coordinate on-hand bags
- update records and contact passengers regarding unclaimed baggage
- coordinate with ramp services on bag deliveries and missing bags
- assist customers with Skycap requests
- complete baggage delivery quality checklist
- comply with FAA, airline, and company regulations
- maintain cleanliness of work area and report maintenance needs
- project a positive image and respond courteously to inquiries
- attend meetings and training sessions
- maintain records, reports, and files
- adhere to uniform and identification badge policies
- follow company policies and participate in company objectives
- use company equipment and supplies cost-effectively
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities