Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Uniform allowance
Employee Discounts
Job Description
The hiring establishment is a reputable service provider specializing in assisting passengers at busy transportation hubs, specifically within the baggage claim area. This company is dedicated to enhancing the passenger experience by offering efficient and courteous assistance with all aspects of baggage handling. Its primary clientele includes travelers who require support with lost, delayed, damaged, or pilfered luggage, ensuring they receive timely and effective help during what can often be a stressful part of their journey.
This company prides itself on employing individuals who possess excellent interpersonal skills, a strong customer-service orientation, and the ability to handle sensitive situati... Show More
This company prides itself on employing individuals who possess excellent interpersonal skills, a strong customer-service orientation, and the ability to handle sensitive situati... Show More
Job Requirements
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- reliable telephone and transportation
- must pass pre-employment drug test
- must complete criminal background check
- able to read, write, understand and carry out instructions in English
- meet necessary requirements to obtain security sensitive identification badge
- able to verbally direct in English
- must be a U.S. citizen or possess necessary authorization from the Immigration and Naturalization Service
- able to sit, stand, lift and/or bend throughout shift and carry up to 50 lbs
Job Qualifications
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- reliable telephone and transportation
- ability to treat all information as confidential
- tactful with all levels of passengers, client representatives and employees
- ability to sit, stand, lift and/or bend throughout shift
- able to lift and carry up to 50 lbs
- must pass pre-employment drug test
- must complete criminal background check
- able to read, write, understand and carry out instructions in English
- meet requirements to obtain security sensitive identification badge
- able to verbally direct in English
- must be a U.S. citizen or possess necessary immigration authorization
Job Duties
- Meet and greet arriving passengers in the claim area
- provide assistance and information to individuals meeting arriving passengers
- determine service needs of customers, providing assistance with all baggage issues including lost articles, lost, damages and pilfered luggage
- make baggage arrival announcements, log each flight as bags are delivered and update records
- monitor the delivery of baggage and handle irregularities
- initiate and update BMAS files for lost, damaged and pilfered baggage
- coordinate the return of lost and/or damaged luggage
- prepare bag delivery orders and arrange deliveries
- process and secure unclaimed luggage, update BMAS and create on-hand records in SABRE
- coordinate with ramp services regarding bag deliveries
- assist customers with Skycap requests
- monitor baggage delivery and complete quality checklists
- maintain familiarity with FAA, Airline and company regulations
- keep supervisor informed of area needs and maintenance reporting
- project a positive image and respond courteously to inquiries
- attend meetings and in-services
- maintain records, reports and files
- adhere to uniform policies and company guidelines
- utilize company equipment and resources cost-effectively
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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