Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Uniform allowance
Job Description
The hiring establishment is an airport services company specializing in assisting arriving passengers with their baggage needs and inquiries. This company operates in a dynamic and fast-paced environment focused on providing exceptional customer service in the baggage claim area to ensure a smooth and pleasant arrival experience for travelers. The company emphasizes professionalism, reliability, and responsiveness while maintaining compliance with stringent security and regulatory standards relevant to the airline and airport industry.
This is a customer-facing role requiring punctuality, attention to detail, and excellent interpersonal skills. The position primarily involves greeting and assisting passengers as they arrive in the ... Show More
This is a customer-facing role requiring punctuality, attention to detail, and excellent interpersonal skills. The position primarily involves greeting and assisting passengers as they arrive in the ... Show More
Job Requirements
- High School diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- reliable telephone and transportation
- ability to treat all information as confidential
- tactful in dealing with passengers, client representatives and employees
- able to sit, stand, lift, and/or bend throughout shift and lift and carry up to 50 lbs throughout the shift
- able to pass a pre-employment drug test
- successful completion of a pre-employment criminal background check
- able to read, write, understand and carry out instructions in English
- able to verbally direct in English
- meet necessary requirements to obtain a security sensitive identification badge
- must be a citizen of the United States or possess necessary authorization from the Immigration and Naturalization Service (INS)
Job Qualifications
- High School diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- reliable telephone and transportation
- ability to treat all information as confidential
- tactful in dealing with passengers, client representatives and employees
- able to sit, stand, lift, and/or bend throughout shift and lift and carry up to 50 lbs throughout the shift
- able to pass a pre-employment drug test
- successful completion of a pre-employment criminal background check
- able to read, write, understand and carry out instructions in English
- able to verbally direct in English
- meet necessary requirements to obtain a security sensitive identification badge
- must be a citizen of the United States or possess necessary authorization from the Immigration and Naturalization Service (INS)
Job Duties
- Meet and greet arriving passengers in the claim area
- provide assistance and information to individuals meeting arriving passengers
- determine service needs of customers, providing assistance with all baggage issues including lost articles, lost, damages and pilfered luggage
- make baggage arrival announcements when customers arrive in the claim area providing information and instructions
- log each flight as bags are delivered to the claim area
- update records with later arriving bag information
- monitor the delivery of baggage and handle irregularities associated with the internal baggage process
- initiate BMAS files for lost, damaged and pilfered baggage
- update BMAS files with information pertinent to the claim
- provide appropriate airport information as required
- monitor damage claims and make settlements
- coordinate the return of lost and/or damaged luggage to customers
- prepare bag delivery orders and arrange for delivery using bag delivery services or other available means
- process and secure unclaimed luggage, update BMAS and create a BMAS on-hand record in SABRE
- coordinate on-hand bags, update BMAS desk requests, contact passengers regarding unclaimed baggage
- coordinate with Ramp services regarding bag deliveries, missing bags
- update records with late arriving bag information
- assist customers with Skycap requests
- monitor baggage delivery and complete baggage delivery quality checklist
- ensure familiarity with all FAA/Airline/Company regulations
- keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
- project a positive image and respond to inquiries from clients, staff and public in a courteous manner
- attend meetings and in-services as required
- utilize appropriate communications channels and maintain records, reports and files as required
- wear proper uniform attire as directed by company officials and ensure identification badges are visible
- adhere to company policies and procedures and participate in achievement of company objectives
- utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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