Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Training and Development
Job Description
This job opportunity is with a company that operates within the passenger baggage handling and customer service sector at airports. This organization specializes in providing essential services to arriving passengers, including assistance with baggage claims, lost or damaged luggage, and customer inquiries related to baggage handling. Companies in this industry play a critical role in ensuring a smooth and pleasant experience for travelers upon their arrival, managing everything from lost property to baggage damage claims. Their services often extend to coordinating logistics with other airport services such as ramp operations and offering direct support to passengers and clients representing airlines... Show More
Job Requirements
- Pass a pre-employment drug test
- complete a pre-employment criminal background check
- meet necessary requirements to obtain a security sensitive identification badge
- be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs throughout the shift
- be attired in proper uniform attire as directed by company officials and identification badges must always be visible
Job Qualifications
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- must have reliable telephone and transportation
- treat all information as confidential
- possess the tact to deal with all levels of passengers, client representatives and employees
- must be able to read, write, understand and carry out instructions in English
- must be able to verbally direct in English
- must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS)
Job Duties
- Meet and greet arriving passengers in the claim area
- provide assistance and information to individuals meeting arriving passengers
- determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage
- make baggage arrival announcements when customers arrive in the claim area providing information and instructions
- log each flight as bags are delivered to the claim area
- monitor the delivery of baggage and handle irregularities associated with the internal baggage process
- initiate BMAS files for lost, damage and pilfered baggage
- coordinate the return of lost and/or damaged luggage to customers
- prepare bag delivery orders and arrange for delivery using bag delivery services or other available means
- process and secure unclaimed luggage, update BMAS and create a BMAS on-hand record in SABRE
- coordinate on-hand bags, update BMAS desk requests, contact passengers regarding unclaimed baggage
- coordinate with Ramp services regarding bag deliveries, missing bags
- assist customers with Skycap requests
- monitor baggage delivery and complete baggage delivery quality checklist
- keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
- project a positive image and respond to inquiries from clients, staff and public in a courteous manner
- attend meetings and in-services as required
- utilize appropriate communications channels and maintain records, reports and files as required
- adhere to company policies and procedures and participate in achievement of company objectives
- utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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