Job Overview
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee assistance program
Uniform allowance
training programs
Job Description
This position is with an established company specializing in providing comprehensive passenger handling services at airport terminals. The company is committed to ensuring a smooth and efficient experience for arriving passengers by managing baggage claim processes and providing high-quality customer service. Operating in a fast-paced environment, the company focuses on delivering timely assistance and support to passengers, alleviating any challenges or concerns related to baggage handling, lost items, or damages, making travel more convenient and stress-free.
As a passenger service representative based in the baggage claim area, your role is critical in supporting arriving passengers and offering hands-on assistance t... Show More
As a passenger service representative based in the baggage claim area, your role is critical in supporting arriving passengers and offering hands-on assistance t... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience preferred
- must be 18 years of age or older
- must have reliable telephone and transportation
- must be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs throughout the shift
- must pass a pre-employment drug test
- must complete a pre-employment criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be able to read, write, understand and carry out instructions in English
- must be able to verbally direct in English
- must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS)
- treat all information as confidential
- possess tact to deal with all levels of passengers, client representatives and employees
Job Qualifications
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- must have reliable telephone and transportation
- treat all information as confidential
- possess the tact to deal with all levels of passengers, client representatives and employees
- must be able to read, write, understand and carry out instructions in English
- must be able to verbally direct in English
- must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS)
Job Duties
- Meet and greet arriving passengers in the claim area
- provide assistance and information to individuals meeting arriving passengers
- determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage
- make baggage arrival announcements when customers arrive in the claim area providing information and instructions
- log each flight as bags are delivered to the claim area
- update records with later arriving bag information
- monitor the delivery of baggage and handle irregularities associated with the internal baggage process
- initiate BMAS files for lost, damage and pilfered baggage
- update BMAS files with information pertinent to the claim
- provide appropriate airport information as required
- monitor damage claims and make settlements
- coordinate the return of lost and/or damaged luggage to customers
- prepare bag delivery orders and arrange for delivery using bag delivery services or other available means
- process and secure unclaimed luggage
- update BMAS and create a BMAS on-hand record in SABRE
- coordinate on-hand bags
- update BMAS desk requests
- contact passengers regarding unclaimed baggage
- coordinate with ramp services regarding bag deliveries, missing bags
- update records with late arriving bag information
- assist customers with Skycap requests
- monitor baggage delivery and complete baggage delivery quality checklist
- be familiar with all FAA/Airline/Company regulations
- keep supervisor informed of needs and problems in assigned areas
- maintain cleanliness of immediate work area and report maintenance needs
- project a positive image and respond to inquiries from clients, staff and public in a courteous manner
- attend meetings and in-services as required
- utilize appropriate communications channels and maintain records, reports and files as required
- be attired in proper uniform attire as directed by company officials and identification badges must always be visible
- adhere to company policies and procedures and participate in achievement of company objectives
- utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: