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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
The hiring establishment operates within the dynamic and fast-paced airport industry, specializing in providing exceptional customer service during the baggage check-in process. This company is committed to ensuring passengers have a smooth, efficient, and comfortable experience when checking their bags for both domestic and international flights. As a key player in the travel sector, it utilizes automated self-service technologies to streamline operations while maintaining high standards of safety and compliance with government regulations.\n\nThis role is designed for individuals passionate about delivering friendly and welcoming assistance to airline customers. Staff in this position serve as the frontline representatives who guide passengers... Show More
Job Requirements
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with all levels of situations, client representatives, employees and the public
- Must be able to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate in English clearly and concisely verbally and in written form
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 pounds
- Must pass pre-employment and random drug test
- Must pass a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess necessary authorization from immigration and naturalization service
Job Qualifications
- High School diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must be able to read, understand, and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate in English clearly and concisely verbally and in written form
- Treat all information as confidential
- Possess the tact to deal with all levels of situations, client representatives, employees and the public
- Must pass pre-employment and random drug test
- Must pass a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess necessary authorization from immigration and naturalization service
Job Duties
- Provide friendly and welcoming assistance to customers wishing to check baggage through automated self-service technologies
- Interpret government rules and requirements for domestic and international travel
- Serve customers in a caring, efficient, and diplomatic manner
- Stand for extended periods within the Bag Drop check-in area to listen and evaluate customer needs
- Comprehend and communicate up-to-date carry-on and checked baggage requirements
- Query passengers using FAA mandated security questions
- Verify customer identification as required by FAA/TSA
- Visually verify proper placement of bag tags on self-tagged checked baggage
- Verify carry-on items meet carrier size requirements
- Activate bag tags using automated electronic scanning device
- Verify weight of each checked item and collect baggage fees when applicable
- Handle checked bags including lifting, weighing, placing on bag belt
- Affix printed bag tag from assigned podium printers
- Change stock in automated printers
- Complete required paperwork
- Consistently demonstrate welcoming and helpful behaviors
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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