Job Overview
Employment Type
Temporary
Hourly
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Uniform allowance
Job Description
The hiring organization is a prominent player in the aviation service industry, dedicated to providing seamless and efficient airport experiences for travelers across various locations. As a service provider closely associated with airport operations, the company specializes in leveraging automated self-service technologies to facilitate baggage check-in processes. The company is committed to ensuring passenger convenience and adherence to stringent government and airline regulations to maintain safety and efficiency throughout the journey.
This role focuses on enhancing customer experience at airport baggage drop zones by providing friendly and welcoming assistance to passengers utilizing automated self-service baggage check technologies. The positi... Show More
This role focuses on enhancing customer experience at airport baggage drop zones by providing friendly and welcoming assistance to passengers utilizing automated self-service baggage check technologies. The positi... Show More
Job Requirements
- High school diploma or equivalent
- Must be 18 years of age or older
- Previous airport and/or customer service experience preferred
- Reliable telephone and transportation
- Ability to treat all information as confidential
- Tact in dealing with various situations and people
- Ability to read, understand, and follow instructions in English
- Ability to communicate clearly in English verbally and in writing
- Ability to work from verbal and written instructions
- Physical ability to lift, stoop, squat, push, stand, and/or bend throughout the shift
- Ability to lift, carry, and/or hold up to 75 pounds
- Must pass pre-employment and random drug tests
- Must pass a criminal background check
- Must meet requirements for a security sensitive identification badge
- Must be a U.S. citizen or possess necessary INS authorization
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Ability to communicate clearly and concisely in English both verbally and in writing
- Ability to read, understand, and carry out instructions in English
- Competence in following verbal and written instructions
- Ability to operate automated electronic scanning devices
- Capability to electronically activate and manage baggage tags
- Knowledge of FAA and TSA baggage handling and security requirements
Job Duties
- Provide friendly and welcoming assistance to customers using automated self-service baggage check technologies
- Interpret government rules and requirements for domestic and international travel
- Serve customers in a caring, efficient, and diplomatic manner
- Stand for extended periods to assist customers in the Bag Drop check-in area
- Query passengers using FAA mandated security questions
- Verify customer identification according to FAA/TSA regulations
- Visually inspect and verify bag tags and carry-on baggage size and weight compliance
- Activate bag tags using electronic scanning devices
- Collect baggage fees when applicable
- Handle checked bags including lifting, weighing, and placing on baggage belts
- Affix printed bag tags from podium printers
- Change stock in automated printers
- Complete required paperwork accurately
- Demonstrate welcoming and helpful behaviors consistently
- Communicate effectively in English and possibly other languages as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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