Job Overview
Employment Type
Temporary
Hourly
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
This job opportunity is offered by a prominent airport ground services company specializing in passenger assistance and baggage handling. The company operates within the dynamic and fast-paced environment of the aviation industry and is committed to providing excellent customer service while ensuring compliance with all airline, government, and security regulations. They employ a team of dedicated professionals who support travelers through efficient, caring, and personalized service, especially in handling their checked baggage via automated self-service technologies. The company prides itself on fostering a welcoming atmosphere where employee engagement and customer satisfaction are top priorities.
The role is designed for in... Show More
The role is designed for in... Show More
Job Requirements
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with all levels of situations, client representatives, employees, and the public
- Must be able to read, understand, and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate clearly and concisely in English verbally and written
- Must be able to lift, stoop, squat, push, stand, and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug test
- Must pass a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service (INS)
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Reliable telephone and transportation
- Ability to treat information as confidential
- Ability to communicate clearly and effectively in English, both verbally and in writing
- Ability to read and follow written and verbal instructions
- Tact in dealing with customers, colleagues, and representatives
- Physical ability to lift, carry, stoop, squat, push, stand, and bend as required
- Ability to pass pre-employment and random drug tests
- Ability to pass a criminal background check
- Eligibility to obtain a security-sensitive identification badge
- Must be a U.S. citizen or possess authorized immigration status
Job Duties
- Provide friendly and welcoming assistance to customers at automated self-service baggage check-in stations
- Interpret and explain government rules and requirements for checked baggage related to domestic and international travel
- Serve customers efficiently, diplomatically, and with care throughout the baggage check process
- Stand for extended periods to assess customer needs and answer questions concerning checked baggage
- Verify customer identification and perform FAA-mandated security queries
- Ensure accurate placement and activation of bag tags on self-tagged luggage using electronic scanning devices
- Weigh and verify checked baggage, collect applicable baggage fees
- Handle bags physically by lifting, weighing, and placing them on baggage belts
- Maintain automated printing equipment including changing stock and affixing printed bag tags
- Complete required operational paperwork accurately and timely
- Demonstrate consistent welcoming behavior and provide customer support throughout the shift
- Communicate clearly in English, with possible foreign language use as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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