Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.75 - $25.23
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Flexible working hours
Job Description
This opportunity is offered by a leading airport services provider specializing in customer support and operational assistance within the aviation industry. This company is dedicated to delivering exceptional travel experiences by ensuring smooth and efficient baggage handling services at various airports. They engage skilled professionals to assist passengers through the baggage check-in process with the use of state-of-the-art self-service technologies. The environment is dynamic, customer-oriented, and demands attention to detail and excellent interpersonal skills to help travelers meet airline travel requirements effectively and without hassle.
The role focuses on providing friendly and welcoming assistance to customers wishing to check ba... Show More
The role focuses on providing friendly and welcoming assistance to customers wishing to check ba... Show More
Job Requirements
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have reliable telephone and transportation
- Treat all information as confidential
- Possess the tact to deal with all levels of situations, client representatives, employees and the public
- Must be able to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate in English clearly and concisely verbally and in written form
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug test
- Must pass a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess the necessary authorization from the immigration and naturalization service
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have reliable telephone and transportation
- Ability to read, understand, and carry out instructions in English
- Ability to communicate clearly and concisely verbally and in writing
- Ability to work from verbal and written instructions
- Treat all information as confidential
- Possess tact to deal effectively with clients, representatives, employees, and the public
Job Duties
- Provide friendly and welcoming assistance to customers checking baggage through automated self-service technologies
- Interpret government rules and requirements for domestic and international travel
- Serve customers in a caring, efficient, and diplomatic manner
- Stand for extended periods in the Bag Drop area to listen, comprehend, and evaluate customer baggage needs
- Comprehend and communicate carry-on and checked baggage requirements
- Query passengers using FAA mandated security questions
- Verify customer identification as required by FAA/TSA
- Visually verify correct placement of bag tags on self-tagged baggage
- Verify carry-on items meet carrier size requirements
- Activate bag tags using automated electronic scanning devices
- Verify weight of each checked item and collect baggage fees when applicable
- Handle checked bags including lifting, weighing, and placing on conveyor belts
- Affix printed bag tags from assigned printers
- Change stock in automated printers
- Complete required paperwork
- Demonstrate welcoming and helpful behaviors consistently throughout all tasks
- Fluency in specific foreign languages may be required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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