Job Overview
Employment Type
Temporary
Hourly
Full-time
Part-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
This opportunity is with a leading airport services provider committed to delivering exceptional customer service to travelers. The company operates in a dynamic airport environment, assisting passengers with their travel needs and ensuring all protocols and regulations are adhered to for safe and efficient baggage handling. Known for prioritizing both safety and customer satisfaction, this airport services company offers a professional yet friendly atmosphere where employees are valued and supported. The role is specially designed for individuals who enjoy engaging with people and have a keen attention to detail, particularly related to travel compliance and baggage processing.
The position... Show More
The position... Show More
Job Requirements
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have reliable telephone and transportation
- Ability to treat all information as confidential
- Ability to read, understand and carry out instructions in English
- Ability to communicate clearly and concisely verbally and in written form
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug tests
- Must pass a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a US citizen or possess necessary authorization from immigration and naturalization service
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Fluency in a foreign language may be required
- Ability to communicate clearly and concisely in English both verbally and in writing
- Ability to follow verbal and written instructions
- Tactful and diplomatic interaction with clients, employees, and the public
- Must be 18 years of age or older
Job Duties
- Provide friendly and welcoming assistance to customers using automated self-service technologies for baggage check-in
- Interpret and apply government rules and requirements for domestic and international travel
- Communicate up-to-date carry-on and checked baggage requirements to passengers
- Query passengers with FAA mandated security questions and verify identification as required by FAA/TSA regulations
- Verify proper placement of bag tags, activate tags using electronic scanning devices, and ensure baggage weight compliance including collecting fees
- Handle physical baggage tasks such as lifting, weighing, and placing bags on conveyor belts
- Complete all required paperwork and maintain automated printer supplies
- Demonstrate welcoming and helpful behaviors consistently throughout all customer interactions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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