Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Uniform allowance
Job Description
Our company operates within the airport services sector, primarily focused on enhancing the customer experience through efficient baggage handling and customer support in compliance with safety and security regulations. We specialize in providing support and guidance to travelers using automated self-service baggage check-in technologies, ensuring their journey begins smoothly and satisfactorily. As a customer-centric organization, we prioritize friendliness, efficiency, and professionalism. We maintain strict adherence to government requirements for both domestic and international travel, including FAA and TSA regulations.
The role we are offering is that of a Baggage Service Agent, an essential frontline position within the airport ecosystem. I... Show More
The role we are offering is that of a Baggage Service Agent, an essential frontline position within the airport ecosystem. I... Show More
Job Requirements
- High School diploma or equivalent
- Must be 18 years of age or older
- Must have reliable telephone and transportation
- Treat all information as confidential
- Possess tact when dealing with clients, employees and public
- Ability to read, understand and follow instructions in English
- Ability to communicate clearly verbally and in writing
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug tests
- Must pass a criminal background check
- Must meet requirements for obtaining a security sensitive identification badge
- Must be a U.S. citizen or have necessary INS authorization
Job Qualifications
- High School diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Ability to read, understand and carry out instructions in English
- Ability to communicate clearly and concisely verbally and in writing
- Ability to work from verbal and written instructions
- Fluency in a specific foreign language may be required
Job Duties
- Provide friendly and welcoming assistance to customers checking baggage through automated self-service technologies
- Interpret and apply government rules and requirements for domestic and international travel
- Serve customers in a caring, efficient, and diplomatic manner
- Stand for extended periods in the bag drop check-in area to assist and assess customer needs
- Communicate carry-on and checked baggage requirements accurately
- Query passengers with FAA mandated security questions
- Verify customer identification as required by FAA/TSA
- Visually verify proper placement of bag tags
- Verify carry-on items meet size requirements
- Activate bag tags using electronic scanning devices
- Weigh checked baggage and collect fees when applicable
- Handle checked bags by lifting, weighing, and placing on belt
- Affix printed bag tags from podium printers
- Change stock in automated printers
- Complete required paperwork
- Demonstrate welcoming and helpful behavior consistently
- Comply with all safety requirements including use of PPE and reporting unsafe conditions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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