Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Our client is a leading airport service provider specializing in delivering exceptional customer assistance and ensuring seamless baggage check-in experiences through automated self-service technologies. Dedicated to enhancing travelers' journeys, this company prides itself on its commitment to customer care, efficiency, and adherence to regulatory standards set by domestic and international travel authorities. Operating within the dynamic aviation industry, the company upholds the highest standards of service while maintaining compliance with government rules and security protocols.
The role involves providing friendly and welcoming assistance to customers wishing to check baggage through automated self-service technologies at airport terminals. This position requires int... Show More
The role involves providing friendly and welcoming assistance to customers wishing to check baggage through automated self-service technologies at airport terminals. This position requires int... Show More
Job Requirements
- High school diploma or equivalent
- Be at least 18 years old
- Have reliable telephone and transportation
- Maintain confidentiality of all information
- Possess tact to interact with diverse clients and situations
- Ability to communicate clearly in English verbally and in writing
- Able to lift, stoop, squat, push, stand, and/or bend during shifts
- Ability to lift and carry up to 75 lbs
- Pass pre-employment and random drug tests
- Pass criminal background check
- Meet requirements to obtain security sensitive identification badge
- Be a US citizen or possess necessary INS authorization
Job Qualifications
- High school diploma or equivalent
- Previous airport or customer service experience preferred
- Ability to read, understand, and carry out instructions in English
- Clear and concise communication skills in English, both verbal and written
- Ability to work from verbal and written instructions
- Must be at least 18 years old
- Ability to handle physical aspects of the role including lifting up to 75 lbs
- Ability to maintain confidential information
- Must pass pre-employment drug test and criminal background check
- Must meet requirements for security-sensitive identification badge
- US citizenship or valid authorization to work in the US
Job Duties
- Provide friendly and welcoming assistance to customers checking baggage through self-service technologies
- Interpret government rules and travel requirements for domestic and international passengers
- Serve customers in a caring, efficient, and diplomatic manner
- Stand for extended periods in the check-in area and assist with baggage inquiries
- Verify customer identification and baggage compliance according to FAA/TSA regulations
- Activate and affix bag tags, and manage automated self-service equipment
- Handle and weigh baggage, collect fees, and complete necessary paperwork
- Communicate carry-on and checked baggage size and weight requirements
- Query passengers with security questions as mandated
- Maintain stock in printers and assist with maintenance of automated devices
- Demonstrate clear and concise communication skills
- Possibly support customers in multiple languages depending on location
- Consistently exhibit professionalism and customer friendliness during all interactions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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