Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $29.00 - $39.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
wellness programs
flexible spending accounts
401k Retirement Plan
Life insurance
Paid Time Off
Education Reimbursement
Public Service Loan Forgiveness eligibility
Railroad Retirement benefits
rail pass privileges
Job Description
Amtrak is America's premier railroad passenger service, operating more than 20,000 employees throughout various roles across the United States. As a key connector of businesses and communities, Amtrak plays an essential role in the country's workforce transportation infrastructure. The company prioritizes safety for its passengers, employees, the public, and the environment, maintaining a culture rooted in trust, accountability, and excellent customer service. Amtrak's core principles "Do the Right Thing, Excel Together, and Put Customers First," guide every aspect of its operations and employee behavior, ensuring a customer-centric approach and teamwork environment. The company fosters diversity and inclusion, valuing diverse ideas,... Show More
Job Requirements
- must have a high school diploma or GED
- must be skilled in processing all types of Amtrak tickets and understanding tariffs
- must be qualified with Arrow, Railres/Stars and Quik-Trak systems
- must be able to make ticket reports and safeguard company funds
- must be able to perform preventative maintenance on ticketing equipment
- must be able to assist customers with special needs
- must be able to handle luggage and package express and operate related equipment
- must be able to lift up to 50lbs
- must be able to push or pull baggage carts
- must be comfortable speaking on the public address system
- must abide by all corporate and station policies
- must comply with company uniform and grooming standards
Job Qualifications
- high school diploma or GED
- skilled in processing Amtrak tickets and understanding tariffs
- proficient with Arrow, Railres/Stars and Quik-Trak systems
- excellent verbal and written communication skills
- ability to assist passengers with special needs
- knowledge of baggage handling and ability to operate related equipment
- ability to lift items up to 50lbs
- ability to push or pull baggage carts
- willingness to perform janitorial tasks
- adherence to company uniform and grooming policies
Job Duties
- maintain a positive, good natured attitude
- greet, service and ensure the comfort of each passenger
- interact with customers, speak on a public address system and use Amtrak computer systems
- process all types of Amtrak tickets and price tickets accurately using tariffs
- make ticket reports and safeguard company funds
- maintain and perform preventative maintenance on ticket printers and Quik-Trak machines
- keep information racks stocked
- assist customers with special needs
- assist passengers with luggage and boarding trains
- operate baggage equipment and handle baggage and package express
- perform janitorial duties as needed
- disseminate verbal and printed information including schedules, fares, and boarding information
- ensure timely boarding and verify proper ticketing and travel documents
- comply with baggage requirements prior to platform admission
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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