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Baggage Concierge Agent

Job Overview

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Compensation

Type:
Hourly
Rate:
Exact $24.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Shift Differentials
Uniform allowance

Job Description

The hiring organization is a specialized ground handling service provider operating within the airport environment, dedicated to ensuring the seamless and secure transfer of checked luggage between various critical points of the airport infrastructure. This company plays an essential role in supporting airline operations through meticulous baggage handling processes that comply with stringent transportation security administration (TSA) standards and airline-specific requirements. Grounded in a commitment to safety, efficiency, and customer service, the company is key to maintaining smooth logistical flows in highly regulated airport settings.

This position involves roles critical to airport operations, focused on the collection and transportati... Show More

Job Requirements

  • Must be at least 18 years of age
  • Able to work in extreme conditions such as hot and cold weather and small spaces
  • High school diploma or equivalent such as successful completion of a GED
  • Familiarity with basic computer programs to assist with record-keeping and baggage routing
  • Possess a valid driver’s license and have a good driving record
  • Pass a physical agility test depending on the airline
  • Strong teamwork and collaboration skills to help achieve team goals
  • Excellent verbal and written communication skills such as email and phone
  • Flexible schedule allowing work during nights, weekends and holidays
  • Adaptability to changing priorities and time management skills

Job Qualifications

  • High school diploma or equivalent
  • Familiarity with basic computer programs
  • Valid driver’s license
  • Good driving record
  • Strong teamwork and collaboration skills
  • Excellent verbal and written communication skills
  • Flexible to work nights, weekends and holidays
  • Adaptability to changing priorities and good time management skills

Job Duties

  • Collect checked luggage from facility and transport across the AOA to approved drop point at the terminal in compliance with TSA and airline security requirements
  • Coordinate with airline staff at luggage drop point to ensure luggage is inserted into the hold baggage system (HBS)
  • Collect boarding passes and bag tags issued by the airlines at the main terminal and bring back to facility
  • Collect checked luggage at the first available drop point, as agreed with each airline, and transport across the AOA to the facility in accordance with TSA, CBP and airline security requirements
  • Safely lift, load, unload and transport baggage to and from the facility
  • Protect baggage and other equipment from damage, loss and weather conditions
  • Drive and operate ground equipment and vehicles
  • Assist with record-keeping and documentation to ensure correct handling of baggage
  • Adhere to safety guidelines and maintain safe working conditions for yourself and others
  • Communicate with managers and lead agents to manage daily schedules
  • Report equipment problems and breakdowns to facilitate fast repairs

Job Location

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