Job Overview
Job Description
G2 Secure Staff is a reputable security and staffing company specializing in providing exceptional security and customer service solutions across various sectors, including airports. Known for its commitment to safety, professionalism, and client satisfaction, G2 Secure Staff has established itself as a trusted partner for creating secure environments and smooth operational workflows. The company focuses on delivering highly trained personnel for security and customer service roles, emphasizing compliance with regulatory standards and the effective management of safety protocols throughout their operations.
This position is centered around the essential role of managing baggage handling and customer service at airport bag d... Show More
This position is centered around the essential role of managing baggage handling and customer service at airport bag d... Show More
Job Requirements
- Must be 18 years of age or older
- must have a reliable telephone and transportation number
- treat all information as confidential
- possess tact to deal with all levels of situations, client representatives, employees, and the public
- must be able to lift, carry, and/or hold up to 75 lbs
- must pass pre-employment and random drug test
- must complete a criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service
Job Qualifications
- High school diploma or equivalent
- previous airport and/or customer service experience preferred
- excellent radio/telephone communication skills
- ability to communicate in English clearly and concisely verbally and in written form
- ability to work from verbal and written instructions
- ability to handle physical tasks including lifting, stooping, squatting, pushing, standing, and bending throughout the shift
- familiarity with safety and security protocols related to baggage handling
Job Duties
- Actively participate in the Safety Management System
- extend courteous and professional assistance to passengers at the bag drop counter, ensuring a seamless check-in experience for their luggage
- adhere strictly to G2 Secure Staff's protocols for baggage handling
- exercise utmost care in handling passengers' luggage, including proper tagging, weighing, and loading onto conveyor belts or baggage carts
- ensure compliance with safety regulations and minimize the risk of damage or mishandling
- familiarize yourself with G2 Secure Staff's comprehensive guidelines for baggage allowances, restrictions, and security protocols
- enforce these regulations diligently and address any passenger concerns or queries promptly
- demonstrate a commitment to exceptional customer service by addressing passengers' needs, inquiries, and special requests regarding baggage handling
- maintain a positive and helpful demeanor to enhance passenger satisfaction
- have clear and efficient communication with passengers, colleagues, and airline personnel
- disseminate important information regarding flight schedules, delays, or changes in baggage procedures accurately and promptly
- efficiently organize and manage passenger queues at the bag drop counter, ensuring a smooth flow of passengers and minimizing wait times
- prioritize passengers with urgent requirements or time-sensitive flights
- proactively handle any issues or complications encountered during the baggage drop process, such as overweight luggage, missing tags, or damaged items
- collaborate with relevant stakeholders to resolve problems swiftly and effectively
- uphold G2 Secure Staff's standards of cleanliness and organization at the bag drop area
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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