Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $19.50
Work Schedule
Weekend Shifts
Benefits
Travel perks
Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
short-term disability
long-term disability
Paid parental leave
Corporate wellness program
Travel Discounts
Paid Time Off
Holidays
401(k) plan with Company Match
Job Description
ALG Vacations, a proud part of Hyatt since 2021, is a premier provider of leisure travel experiences with a strong presence across North America. As one of the largest tour operators, ALG Vacations specializes in curating exceptional vacation packages and charter flights to destinations such as Mexico and the Caribbean, serving approximately 3.2 million passengers annually. The company’s portfolio extends beyond just leisure travel, including best-in-class destination management services through Amstar DMC and Worldstar, an exclusive loyalty program known as Unlimited Vacation Club, and innovative technology solutions via Trisept Solutions. These elements combine to create a robust and integrated travel... Show More
Job Requirements
- High school diploma or equivalent
- Computer proficiency
- Knowledge of MS Office
- Ability to navigate the internet
- 1-3 years of customer service experience preferred
- Ability to work closing shifts and one weekend day
- Willingness to undergo pre-employment background check
Job Qualifications
- Computer proficiency
- Knowledge of MS Office
- Ability to navigate the internet
- 1-3 years of customer service experience preferred
- Travel experience a plus
Job Duties
- Provide service and escalation support for top accounts through making complex bookings and assisting with modifications to previously booked reservations
- Communicate and uphold policies while fulfilling travel advisor expectations
- Provide first call resolution
- Increase vacation values by offering upgrades that enhance the customer experience
- Utilize multiple systems and provide education and support to travel advisors on all booking systems
- Focus on problem resolution and sales skills with attention to detail to maintain profitability
- Demonstrate a commitment to Hyatt core values
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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