Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee assistance program
Job Description
The hiring establishment is a reputable hospitality company specializing in providing exceptional guest services within the hotel and recreational vehicle (RV) park sectors. This company operates a dynamic and guest-oriented environment dedicated to ensuring visitors experience comfort, convenience, and a welcoming atmosphere. The hotel is recognized for its commitment to quality service, operational excellence, and its ability to adapt to the unique needs of both transient and long-term guests. With a diverse range of amenities and a focus on guest satisfaction, the company continuously strives to exceed expectations and uphold high standards in the hospitality industry.
The role... Show More
The role... Show More
Job Requirements
- high school diploma or equivalent
- at least 2 years of relevant experience in a similar hospitality role preferred
- ability to communicate effectively in English, both written and verbal
- minimum age of 21 years
- ability to obtain and maintain all required work cards
- verification of legal right to work in the United States
- proficiency with computer applications such as Word, Excel, and Outlook preferred
- excellent written and verbal communication skills
- ability to analyze and interpret financial statements
- experience controlling labor costs and departmental expenses
- physical ability to occasionally lift and carry up to 35lbs
- ability to stand and walk for prolonged periods
- comfortable working in an indoor environment that may be noisy or have varying temperatures
- ability to operate hand-held radios and telephones
- strong guest service orientation
- flexibility to perform additional duties as needed
Job Qualifications
- at least 2 years of experience in role with similar responsibilities or with relevant transferrable skills in a similar environment preferred
- outstanding written and verbal communication skills
- previous experience and success controlling labor costs and expenses
- previous customer service experience within the Bell/Baggage, Valet, or Front Desk departments preferred
- analytical ability required, including the basic ability to read and interpret financial statements
- previous experience in LMS, UKG, and Stratton Warren preferred
- proficient in computer use, including but not limited to Word, Excel, and Outlook preferred
- ability to effectively communicate in small and large group settings as well as one-on-one
- experience providing high level of guest service
- at least 21 years of age
- high school diploma or equivalent required
- ability to effectively communicate in English, both written and verbal
- obtain and maintain all work cards as required by the company
- verify right to work in the United States
Job Duties
- hire, train, develop, measure performance, discipline, and schedule department team members to ensure coverage based on business demands
- lead the tactical execution of strategic initiatives under the direction of division leadership
- establish standards of service within assigned departments and ensure achievement
- monitor maintenance and appearance of assigned departments and provide suggestions for improvement as needed
- assist with ongoing analysis of financial reports to monitor the profitability and expenses of Front Desk and RV Park operations
- investigate and resolve guest complaints and comments by following up with involved parties to resolve the matter to the guest’s satisfaction
- ensure groups are properly checked into the property
- input payroll information to ensure team members are properly paid
- ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
- provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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