Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Short term
Employee assistance program
Basic life insurance with accidental death and dismemberment insurance
travel assistance program
Fidelity 401k with match
Medical 500 PPO
Medical 1000 PPO
Dental PPO
Prescription coverage
Vision Insurance
Flexible spending account
long term disability
Life insurance for employee, spouse, and child
Accident and critical illness insurance for employee, spouse, and child
Hospital indemnity for employee, spouse, and child
Met law coverage
Nationwide voluntary pet insurance
Job Description
Kalitta Charters is a distinguished aviation service provider known for its commitment to excellence, safety, and superior customer service. As a part of the Kalitta Air family, Kalitta Charters delivers specialized charter services that meet the highest standards in the aviation industry. Based at Willow Run Airport (YIP) in Ypsilanti, MI, the company plays a crucial role in offering premium, reliable, and efficient charter services to a diverse clientele. The company fosters a culture of quality, safety, and continuous improvement, providing exceptional service while ensuring compliance with all regulatory standards. Kalitta Charters is dedicated to operational excellence, financial growth, and... Show More
Job Requirements
- Bachelor's degree in aviation related field
- minimum of 3 years experience in leadership role within Part 135 Operator
- 5 years managerial experience with focus on safety, operations, and client relations
- in-depth knowledge of FAA regulations, Part 135 Operations, pilot regulations, and aircraft maintenance processes
- proven success in quality assurance, audits, or customer service management
- experience in upselling or business development within an operations-heavy role
- excellent leadership, communication, and problem-solving skills
- ability to travel consistently and manage multiple functions effectively
- proficiency in understanding financial reports and P&L
- candidate must be motivated, resourceful, energetic, organized, and able to manage and be managed
- candidate must be reliable, punctual and flexible
- candidate must be able to multi-task, respect and maintain confidentiality
- candidate must be ethical, trustworthy with sensitive information
- candidate must be service oriented and able to work at a fast pace and handle stress and problematic issues well with good attitude
- candidate must be able to communicate effectively and work within a team-focused environment
- candidate must be respectful of diverse populations and cultures
- candidate must have an outgoing personality with expertise at developing relationships
- operation based in Ypsilanti, MI at Willow Run Airport
- there is no ability to work from home
- must be available full-time
- must be at least 18 years of age
- must be legally authorized to work in the United States
- a valid unrestricted driver’s license is required
Job Qualifications
- Bachelor's degree in an aviation related field
- minimum of 3 years leadership experience within Part 135 Operator
- 5 years managerial experience focused on safety, operations, and client relations
- in-depth knowledge of FAA regulations and Part 135 operations
- proven success in quality assurance, audits, or customer service management
- experience in upselling or business development in operational role
- excellent leadership, communication, and problem-solving skills
- ability to manage multiple functions effectively and travel consistently
- proficiency in financial reporting and P&L understanding
Job Duties
- Maintain uncompromising quality assurance in all operations
- conduct regular quality audits and inspections
- provide weekly performance reports to clients and ownership
- hold managers and supervisors accountable for delivering consistent, excellent results
- quickly address customer concerns, complaints, or service gaps
- serve as the primary driver of financial growth
- identify and close upsell and cross-sell opportunities with existing clients
- educate customers on additional Kalitta Charters services that improve efficiency, safety, and presentation
- proactively generate new business leads and proposals
- track upsell activity and report monthly revenue impact
- conduct unannounced site visits to ensure safety compliance
- lead safety meetings and participate in investigations
- collaborate with Safety and Training Departments to maintain compliance
- ensure regulatory compliance with FAA, TSA, DOT and other agencies
- establish relationships with FAA, TSA, Customs, Immigration, and airport authorities
- oversee repair and maintenance activities
- maintain certifications and comply with aviation regulations
- implement and monitor repair processes and workflows
- manage scheduling, staffing, and turnover
- approve raises with ownership and monitor disciplinary issues
- coordinate training plans and close skill gaps
- foster communication between staff, management, and clients
- lead, mentor, and manage a team of technicians and administrative personnel
- recruit, hire, and train team members
- foster a culture of safety, quality, and continuous improvement
- make informed P&L decisions on staffing, expansion, and purchasing
- audit vehicles and equipment
- manage supply chain needs
- complete audits and employee/customer check-ins
- ensure operational checklists and reports are accurate and timely
- provide visible and active leadership
- be available 24/7 for communications
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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