Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,700.00 - $66,900.00
Work Schedule
Flexible
Benefits
short term disability
Employee assistance program
basic life insurance
accidental death and dismemberment insurance
travel assistance program
401k with match
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
long term disability
Life insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
Met law coverage
Pet insurance
Job Description
Kalitta Charters is a leading provider of private charter services, known for its commitment to quality, safety, and customer satisfaction. Based at Willow Run Airport in Ypsilanti, MI, Kalitta Charters operates with the goal of delivering unparalleled service to its clients, specializing in private and corporate aviation. As a prominent player in the aviation charter industry, Kalitta is dedicated to operational excellence, ongoing innovation, and fostering strong relationships within the aviation community and beyond.
The General Manager (GM) role at Kalitta Charters is a pivotal leadership position responsible for driving service excellence and financial growth at the Willow Run Airp... Show More
The General Manager (GM) role at Kalitta Charters is a pivotal leadership position responsible for driving service excellence and financial growth at the Willow Run Airp... Show More
Job Requirements
- Bachelor's degree in aviation related field
- minimum of 3 years experience in leadership role within Part 135 Operator
- 5 years managerial experience focusing on safety, operations, and client relations
- in-depth knowledge of FAA regulations, Part 135 Operations, pilot regulations, and aircraft maintenance
- proven success in quality assurance, audits, or customer service management
- experience in upselling or business development within an operations-heavy role
- excellent leadership, communication, and problem-solving skills
- ability to travel consistently
- proficiency in financial reports and P&L
- motivated, resourceful, energetic, and organized
- reliable, punctual, and flexible
- able to multi-task and maintain confidentiality
- ethical and trustworthy
- service-oriented
- able to work at a fast pace and handle stress well
- effective communication
- team-focused
- respectful of diverse cultures
- outgoing personality
- full-time availability
- at least 18 years of age
- legally authorized to work in the US
- valid unrestricted driver's license
Job Qualifications
- Bachelor's degree in aviation related field
- minimum 3 years leadership role within Part 135 Operator
- 5 years managerial experience focusing on safety, operations, and client relations
- in-depth knowledge of FAA regulations and Part 135 Operations
- proven success in quality assurance or customer service management
- experience in upselling or business development
- excellent leadership and communication skills
- ability to manage multiple functions effectively
- proficiency in financial reports and P&L understanding
Job Duties
- Maintain all services meet or exceed quality standards
- conduct regular quality audits and inspections
- provide weekly performance reports to clients and ownership
- hold managers and supervisors accountable for results
- address customer concerns and complaints promptly
- serve as primary driver of financial growth
- identify and close upsell and cross-sell opportunities
- educate customers on additional services
- generate new business leads and proposals
- track upsell activity and report revenue impact
- conduct unannounced site visits for safety compliance
- lead safety meetings and training
- collaborate with Safety/Training Department
- ensure regulatory compliance with FAA, TSA, DOT
- establish relationships with airport and government authorities
- oversee repair and maintenance
- ensure certifications and compliance
- implement repair processes and schedules
- manage scheduling, staffing, and turnover
- train site managers and supervisors
- approve raises and monitor disciplinary issues
- coordinate training plans
- identify and close skill gaps
- foster communication among staff, management, and clients
- lead and mentor teams
- recruit, hire, and train personnel
- promote safety, quality, and improvement culture
- make P&L staffing, expansion, and purchasing decisions
- audit vehicles and equipment
- manage supply chain
- conduct monthly audits and check-ins
- ensure accuracy and timeliness of reports
- exhibit visible and motivational leadership
- be available 24/7 via phone, text, and email
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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