Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401K Matching
performance-based bonuses
Comprehensive benefits package
Job Description
Million Air is a renowned aviation services company specializing in providing exceptional services to private, military, and commercial aircraft. With a strong reputation for excellence and customer satisfaction, Million Air has become a trusted name in the aviation industry. The company prides itself on a team-oriented culture where professionalism and courteousness are paramount, aligned with its motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen." Operating in a fast-paced environment, Million Air is committed to delivering extraordinary customer experiences with attention to detail and highest standards of service.
The Customer Service Representative role at Million Air is a piv... Show More
The Customer Service Representative role at Million Air is a piv... Show More
Job Requirements
- Ability to work in a fast-paced environment
- Must be outgoing and customer focused
- Strong communication skills in person, phone, and radio
- Proficient with Microsoft Office and point of sale programs
- Basic mathematical knowledge
- Must be able to operate a motor vehicle and insurable by company insurance policy with a clean driving record
- Bilingual preferred
- Ability to lift up to 25 pounds
- Ability to stand and walk throughout the facility
- Ability to work shift hours including evenings, weekends, and holidays
- Pass background check and drug screening
- Acceptable driving record
Job Qualifications
- Customer service experience preferably in the service industry
- High school diploma or equivalent
- Entry level position
- Ability to work evenings, weekends, and holidays
- Acceptable driving record
- Ability to pass a background check
- Zero tolerance drug free employer including pre-employment and random screening
Job Duties
- Greet customers in a friendly, professional manner
- Provide concierge services to pilots and customers including making reservations as required
- Invoice for services rendered to customers and pilots
- Record customer preferences in Million Air internal system
- Proactively prepare for all incoming aircraft
- Provide timely feedback to the company regarding service failures or customer concerns
- Partner with line service team to meet and exceed customer service expectations
- Keep hospitality bar stocked with snacks and beverages
- Maintain neat work area at all times including front desk, lobby, and all FBO amenities
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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