Million Air - Honolulu

Aviation Customer Service Representative

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Exact $19.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Matching 401k
performance-based bonuses

Job Description

Million Air is a premier aviation services provider known for exceptional customer experiences and high-quality service in the private aviation sector. Specializing in serving private jets as well as military and commercial aircraft, Million Air upholds a commitment to excellence reflected in their motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen." The company has earned a reputation for its dedication to top-tier service, creating a welcoming environment for crew and passengers alike. This is achieved through a collaborative team culture where every employee plays a vital role in maintaining the highest standards of hospitality and operational efficiency. Employing... Show More

Job Requirements

  • Customer service experience preferably in the service industry
  • high school diploma or equivalent
  • ability to work evenings, weekends, and holidays
  • acceptable driving record
  • ability to pass a background check
  • zero tolerance drug free employer includes pre-employment and random screening

Job Qualifications

  • Customer service experience preferably in the service industry
  • high school diploma or equivalent
  • strong computer skills including Microsoft Office products and point of sale programs
  • basic mathematical knowledge
  • must be able to operate a motor vehicle and be insurable by company insurance policy
  • ability to communicate with customers and employees in person, on phone, and through radio communications
  • bi-lingual preferred

Job Duties

  • Greet customers in a friendly, professional manner
  • provide concierge services to pilots and customers including making reservations as required
  • invoicing for services rendered to customers and pilots
  • record customer preferences in Million Air internal system
  • proactive preparation for all incoming aircraft
  • provide timely feedback to the company regarding service failures or customer concerns
  • partner with line service team to meet and exceed customer's service expectations
  • keep hospitality bar stocked with snacks and beverages
  • maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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