Aviation Customer Service Representative

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $1.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Matching 401K program
Paid Time Off
Medical Coverage
dental coverage
vision coverage
performance-based bonuses

Job Description

Freeman Jet Center is a prestigious aviation services provider known for its dedication to delivering exceptional customer experiences within the private aviation industry. With a strong focus on servicing private jets alongside military and commercial aircraft, Freeman Jet Center combines a passion for aviation with top-tier service to foster a welcoming and professional environment. Recognized for its commitment to excellence, the company fosters a team-oriented culture where every member's contribution is valued and essential to the success of its operations. Freeman Jet Center is proud to offer a comprehensive employment package that includes medical, dental, and vision insurance, paid time... Show More

Job Requirements

  • Customer service experience preferably in the service industry - 1 year required
  • High school diploma or equivalent
  • Excel database experience
  • Entry level position
  • Ability to work evenings, weekends, and holidays
  • Acceptable driving record
  • Ability to pass a background check
  • Zero tolerance drug free employer including pre-employment and random screening

Job Qualifications

  • Customer service experience preferably in the service industry - 1 year required
  • High school diploma or equivalent
  • Excel database experience
  • Entry level position
  • Ability to work evenings, weekends, and holidays
  • Acceptable driving record
  • Ability to pass a background check
  • Zero tolerance drug free employer including pre-employment and random screening
  • Bi-lingual preferred

Job Duties

  • Greet customers in a friendly, professional manner
  • Provide concierge services to pilots and customers including making reservations as required
  • Invoicing for services rendered to customers and pilots
  • Record customer preferences in Freeman Jet Center CSI system
  • Proactive preparation for all incoming aircraft
  • Provide timely feedback to the company regarding service failures or customer concerns
  • Partner with line service team to meet and exceed customer service expectations
  • Keep hospitality bar stocked with snacks and beverages
  • Maintain neat work area at all times including front desk, lobby, and all FBO amenities

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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