Aventura Mall Concierge
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Job Description
Aventura Mall is the premier shopping destination in Miami and South Florida, renowned as one of the top shopping centers in the United States. It stands out with a remarkable collection of the world's most coveted luxury brands, an array of chef-driven restaurants, and the eclectic Food Hall. The mall also boasts the 25,000 square-foot indoor-outdoor LEVEL THREE rooftop venue and the museum-worthy Arts Aventura Mall collection, creating a vibrantly diverse environment for guests. Aventura Mall is more than just a shopping center; it serves as a cultural landmark that is always evolving, offering fresh and exciting experiences to culture-seekers,... Show More
Job Requirements
- Must be able to speak, read, write and understand the primary language(s) used in the workplace
- Must be able to read and write to facilitate the communication process
- Requires good communication skills, both verbal and written
- Must possess basic computational ability
- Must possess basic computer skills
- Adequate knowledge of the local area
- Extensive knowledge of the mall, its facilities and services
Job Qualifications
- Bilingual is preferred
- At least 1 year of customer service experience preferred
- Must be able to multi-task and be a team player
- Must be able to de-escalate difficult situations
- Familiarity with Aventura Mall and surrounding areas preferred
Job Duties
- Greeting and assisting guests with questions, directions and services in various entrances of the mall when needed
- Cross-training with other concierge responsibilities such as Slide Attendant, Shuttle Driver and Playground Attendant
- Supporting public safety and local emergency services during emergency situations
- Assisting the Marketing Department with flyers, promotions and events when needed
- Assisting the Tourism Department as needed
- Assisting other concierge services areas in coverage when needed
- Communicating effectively in primary workplace languages
- Maintaining knowledge of local area and mall facilities and services
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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