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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $21.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401K with company match
Parental leave
Flexible working hours
Professional development opportunities
Job Description
Convene Hospitality Group (CHG) is a global leader in the hospitality industry with a vibrant portfolio of lifestyle brands dedicated to creating exceptional places and memorable experiences that bring people together. The company specializes in designing, developing, and operating hospitality-driven destinations that accommodate a wide range of gatherings, from intimate corporate meetings to large-scale immersive brand activations. Convene’s commitment to fostering connections extends beyond their clients to their employees, nurturing a collaborative and inclusive work culture that values passion, innovation, and excellence in service.
CHG’s flagship Commerce Square location in Philadelphia, PA, epitomizes their mission to create premium meeting, ev... Show More
CHG’s flagship Commerce Square location in Philadelphia, PA, epitomizes their mission to create premium meeting, ev... Show More
Job Requirements
- High school diploma or GED required
- minimum 3 years AV/IT support experience
- customer service or hospitality experience preferred
- demonstrated knowledge of audiovisual systems and equipment
- basic understanding of Crestron control systems
- working knowledge of data networking and IT infrastructure
- ability to install, configure, and operate software and hardware on multiple platforms
- proficiency with Microsoft Office and Apple iWorks
- flexible schedule including long and weekend hours
- physical ability to lift up to 25 pounds
- ability to bend, reach, stand, and climb ladders
- strong communication and customer service skills
- initiative and problem-solving aptitude
- commitment to professional appearance and company standards
Job Qualifications
- High school diploma or GED required
- bachelor’s degree preferred
- 3+ years experience supporting AV and IT equipment and software systems
- customer service or hospitality experience preferred
- knowledge of audiovisual equipment including analog and digital audio mixers, wireless microphone systems, video switchers, and projector/displays
- basic understanding of Crestron and other central control systems
- basic knowledge of data networking principles, architecture, and applications
- experience installing, configuring, and administering operating systems and hardware for Macs, PCs, LANs, and servers
- proficient in Microsoft Office and Apple iWorks suites
- flexibility to work long and weekend hours
- capability to move objects up to 25 pounds independently
- able to reach overhead and below knees with bending, twisting, pulling, stooping
- able to stand, sit, or walk for extended periods
- able to climb and work on ladders for prolonged times
Job Duties
- Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels
- troubleshoot audio, video, lighting, computer networking systems, and hardware
- evaluate and troubleshoot personal computer hardware, software, peripheral devices, mobile devices, and network components
- coordinate pre-program needs with property teams and AV Operations Manager
- provide anticipatory customer service and build good working relationships with team members, divisions, and vendors
- attend pre-event meetings including PEO and pre-production
- support daily floor operations including setup, strike, and AV equipment operation
- maintain and foster positive client relationships and respond to client requests during programs
- collaborate with production team to understand client experience before meetings and events
- assist in daily operational tasks as needed
- participate in cross-departmental projects
- review departmental SOPs quarterly
- uphold Convene’s cultural standards
- perform other duties as assigned by management
- demonstrate initiative and problem-solving skills
- maintain a polished and professional image according to company dress code
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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