Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $111,150.00 - $165,110.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) savings plan
Tuition Reimbursement
Paid Time Off
paid volunteer time
Job Description
Voya Financial is a leading financial services company dedicated to helping individuals and communities achieve a better financial future. The organization operates with a strong sense of purpose, emphasizing inclusivity, diversity, and a commitment to creating opportunities for everyone. Voya believes in standing up for and championing access to financial opportunities for all, embracing bold and decisive actions to foster an environment where all employees feel valued and empowered to bring their whole selves to work. This ethos permeates the company culture and reflects in their client service and community engagement efforts.
At Voya, the AV Service Ma... Show More
At Voya, the AV Service Ma... Show More
Job Requirements
- 7+ years in AV operations/support
- 3+ years leading AV technicians or service teams
- experience in multi-site corporate environments
- proven delivery of hybrid event production and executive-level support
- hands-on expertise with AV hardware and room systems including Microsoft Teams Rooms and Zoom Rooms
- knowledge of SIP/H.323 protocols
- familiarity with PTZ cameras, DSPs, and control systems like Crestron, Extron, Q-SYS, Biamp
- understanding of enterprise networking concepts including VLANs, QoS, and PoE
- experience with monitoring and alerting tools
- vendor management and contract/SLA oversight experience
- excellent communication and stakeholder management skills
- incident leadership capabilities
- working knowledge of ITIL processes
- proficiency with ServiceNow, Jira, or equivalent ticketing systems
Job Qualifications
- 7+ years in AV operations/support including 3+ years leading AV technicians or service teams in multi-site corporate environments
- proven delivery of hybrid event production and executive-level support
- hands-on expertise with room systems (Microsoft Teams Rooms primary, Zoom Rooms secondary), SIP/H.323, PTZ cameras, DSPs, and control systems (e.g., Crestron, Extron, Q-SYS, Biamp)
- working knowledge of enterprise networking (VLANs, QoS, PoE), monitoring/alerting tools, and remote endpoint management
- vendor management and contract/SLA oversight experience
- excellent communication, stakeholder management, and incident leadership
- working knowledge of ITIL, disciplined ticket hygiene and metrics management in ServiceNow/Jira (or equivalent)
Job Duties
- oversee daily AV operations for conference rooms, event spaces, and hybrid meeting environments ensuring spaces meet or exceed defined SLAs for uptime and readiness
- lead and coach a team of AV technicians managing scheduling, task assignment, and performance to maintain a high-touch, customer-first culture
- develop and enforce proactive room readiness programs including daily/weekly health checks, device monitoring, test calls, and preventative maintenance
- serve as the operational escalation point for critical incidents impacting executives and high-visibility events ensuring rapid resolution and effective communications
- plan and execute AV support for executive meetings, all-hands, webcasts, and multi-site hybrid events including productions with 1,500+ participants covering pre-production, rehearsals, show calling, live switching/streaming, and post-event retrospectives
- ensure zero-surprise delivery via advance room checks, content testing, backup gear, redundancy plans, and rapid incident response
- partner with L3 AV/Collaboration Engineering on standards, reference designs, and integrations and help pilot emerging technologies
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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