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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,100.00 - $74,400.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
term life
Company-paid term life
short-term disability
long-term disability
Accident indemnity rider
Paid Time Off
sick days
401(k) employer match
Employee assistance program
family and medical leave
maternity leave
paternity leave
Bereavement leave
Job Description
Jenkins Auto Group, founded by Don Jenkins in 1998, is a prominent automotive retail company headquartered in Ocala, Florida. It is a well-established leader in the automotive industry, representing 17 automotive brands and employing over 1,300 dedicated professionals. Jenkins Auto Group provides a comprehensive range of automotive services, including the sale of new and pre-owned vehicles, financing solutions, warranties, auto parts, accessories, vehicle service, and body shop repairs. Recognized for its strong commitment to delivering an exceptional customer experience marked by professionalism, integrity, and enthusiasm, Jenkins Auto Group continuously advances its business by maintaining high standards and best practices. The... Show More
Job Requirements
- High school diploma or equivalent
- prior sales experience preferred
- excellent communication skills
- ability to handle multiple tasks
- strong customer service orientation
- familiarity with CRM tools advantageous
- willingness to adhere to company dress code and conduct policies
Job Qualifications
- High school diploma or equivalent
- ability to read and comprehend instructions and information
- professional appearance and customer-oriented attitude
- excellent interpersonal and telephone skills
- well organized and self-motivated
- knowledge and understanding of federal, state, and local laws governing retail
Job Duties
- Work a daily business plan and communicate with incoming traffic/calls
- phone-up follow-up
- sold follow-up
- orphan follow-up
- service follow-up
- send letters such as thank you, holiday, and birthday
- update business plans and client cards
- use eLead CRM to manage and measure lead activity
- leverage auto responders, personalized email templates, and phone guides to drive appointments and sales
- manage and measure all lead activity and results including initial email response, personalized emails, initial phone call to set appointments, confirm appointments to drive your show rate
- greet incoming sales opportunities
- perform comprehensive needs assessments
- initiate the EMI (Electronic Motor Intelligence)
- select the right vehicle with help of floor manager
- present the vehicle based on clients’ needs and wants
- demonstrate vehicles at dealership
- present arithmetic to customers and facilitate paperwork
- deliver vehicle
- sign customers up for first service appointment at delivery
- conduct unsold follow-up of prospects who do not buy
- follow up with people who did not show for appointment
- perform sold follow-up for customers who buy
- generate referrals and household prospecting
- maintain ongoing customer contact to promote loyalty and retention
- facilitate automated follow-up including sold follow-up, service reminders, vehicle anniversaries, contact updates, recalls, referrals, and prospecting
- renew contacts to re-sell customer base
- adhere to all company policies, procedures, and safety standards
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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