H-E-B Grocery logo

H-E-B Grocery

Austin 12 Beer & Wine - Customer Service Spec - Part-Time

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $17.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Ownership stake

Job Description

H-E-B is a leading American supermarket chain known for its commitment to quality, customer satisfaction, and community involvement. Established over a century ago, H-E-B operates hundreds of stores across Texas and northern Mexico, providing customers with a diverse range of products including groceries, general merchandise, beauty products, and fresh produce. The company prides itself on a partner-owned model, where employees, called Partners, are also co-owners of the business. This unique approach fosters a culture that values teamwork, innovation, and dedication to delivering exceptional service to the community. H-E-B is renowned for its strong corporate values prioritizing people, quality, and customer... Show More

Job Requirements

  • Minimum age 18
  • high school diploma or equivalent
  • 1+ years of experience
  • completion of company orientation and safety training
  • strong customer service skills
  • reading and writing skills
  • planning and organizing skills
  • communication and interpersonal skills
  • ability to function in a fast-paced retail environment
  • ability to lift specified weights based on department role
  • commitment to safety and quality standards

Job Qualifications

  • High school diploma or equivalent
  • 1+ years of experience
  • communication and interpersonal skills
  • ability to work in a fast-paced environment
  • strong customer service skills
  • reading and writing skills
  • planning and organizing skills

Job Duties

  • Stocks and rotates items as needed
  • assists with inventory control
  • loads, unloads, and moves product
  • organizes, cleans, and prepares back area for the night crew and incoming trucks
  • organizes merchandise on pallets to make the department presentable to the public
  • ensures integrity of shelf tags and signage in department
  • may create / prepare signage as needed
  • maintains standards in shrink, safety, inventory control, and sanitation
  • checks shipments for out-of-date and damaged product to ensure freshness and quality of products
  • builds, stocks, maintains, and takes down store displays
  • performs customer service assistant duties as needed
  • provides superior customer service
  • answers customer questions regarding products and assists them with selections
  • helps customers locate store merchandise
  • merchandises product effectively
  • uses suggestive selling techniques to meet customer needs and build department sales
  • cleans and sanitizes sales floor, display cases, prep areas, and equipment
  • properly handles and maintains the operation of all equipment
  • complies with departmental SOPs and store operating procedures

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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