Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Career growth opportunities
401(k) matching
Paid Time Off
holiday compensation
Health Insurance
Dental Insurance
vision coverage
employee appreciation events
Education assistance programs
Job Description
Kalahari Resorts & Conventions is a premier hospitality company renowned for crafting unforgettable vacation experiences. As America’s home to the Largest Indoor Waterparks, Kalahari Resorts offers guests an immersive African-inspired resort atmosphere complete with world-class dining, luxurious spas, thrilling entertainment, and advanced convention facilities that have set new standards in the hospitality industry. The company operates multiple resort locations across the United States, including Wisconsin Dells, WI; Sandusky, OH; Pocono Manor, PA; Round Rock, TX; and Spotsylvania County, VA. Kalahari is not just about providing a place to stay; it is dedicated to fostering a family-oriented culture guided by its... Show More
Job Requirements
- 3-5 years’ experience as an AV manager or director
- prior experience managing audio-visual technicians in hospitality
- knowledge of audio, lighting, video and rigging systems
- ability to create rapport with clients and associates
- ability to create AV setup diagrams
- understanding of Dante AV-over-IP and Crestron control
- ability to schedule and supervise AV staff and control labor costs
- ability to create and read rigging diagrams
- fluent English communication skills
- general knowledge of convention center and banquet department operations
- proven planning and scheduling skills
- understanding of hotel/resort operations
Job Qualifications
- 3-5 years’ experience as an AV manager or director in a large volume hospitality venue (80,000 sq. ft plus)
- prior experience with hands-on management of skilled audio-visual technicians supporting hospitality meetings and events
- knowledge of audio, lighting, video and rigging systems to direct staff successfully
- have the ability to create a rapport with clients and associates
- maintain a high standard of production value and client service
- ability to create diagrams to clearly communicate AV setup and logistics
- understanding Dante AV-over-IP network and Crestron control
- schedule and supervise AV staff, control labor, and minimize overtime
- ability to create and read rigging diagrams to assist clients with production logistics
- must be able to read, write and fluently speak English
- bilingual skills are helpful
- general knowledge of the practices and procedures of a convention center, hotel conference services, and/or banquet department
- proven ability to plan, schedule, and execute production schedules and requirements
- having a broad understanding of the day-to-day operations of a hotel/resort and convention center operations is helpful
Job Duties
- Track equipment to ensure zero loss and prevent damage
- ensure a safe working environment abiding by all safety precautions
- attend EO/Menu review meetings when requested to ensure optimal communication between entire staff
- continue to obtain skills to be competent in all in-house technology
- maintain the highest quality of service related to all banquet and meetings service
- greet and maintain warm, hospitable guest relations in all guest contact
- maintain a high quality image of the resort through effective housekeeping, maintenance, and sanitation including cleanliness of all storage rooms, service areas and equipment
- solve, rectify and mediate all guest complaints and maintain guest complaint reports and respond to guest needs as they occur
- consistently act in accordance with company’s management relations philosophy, strategy and procedures as well as company policies and procedures and department SOPs
- maintain a harmonious relationship with all other departments within the hotel
- understand all duties of Banquet Teams and maintain constant communication with Banquet and Resort Managers
- assist Banquet Teams when needed, as well as other resort departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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