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Job Overview
Compensation
Salary
Range $40,000.00 - $60,000.00
Benefits
competitive salary
Professional development opportunities
Positive work environment
Employee discounts on products
Collaborative team culture
equal opportunity employment
Paid Time Off
Job Description
Eventide Inc. is a renowned company specializing in the design and manufacture of professional audio hardware and software products. With a legacy of innovation and quality, Eventide has established itself as a trusted name among musicians, audio engineers, and producers worldwide. The company prides itself on delivering cutting-edge technology and exceptional customer experiences through its diverse product lines. Eventide fosters a culture of creativity, technical excellence, and a deep commitment to supporting its users. As an equal opportunity employer, Eventide Inc. values diversity and inclusivity, ensuring qualified applicants receive fair consideration regardless of disability or protected veteran status. The company... Show More
Job Requirements
- Experience with professional audio and/or musical instrument gear
- Knowledge of musical concepts
- Excellent written and oral communication skills
- Empathetic, patient, and customer-centered approach
- Critical problem solving and troubleshooting skills
- Ability to break down complex problems into reproducible steps
- Ability to work onsite in Little Ferry, NJ at least 3 days a week
- Experience with Jira Service Desk preferred
- Previous technical product support experience preferred
Job Qualifications
- Experience with professional audio and/or musical instrument gear
- Knowledge of musical concepts
- Excellent written and oral communication skills
- Empathetic, patient, and customer-centered approach
- Critical problem solving and troubleshooting skills
- Ability to break down complex problems into reproducible steps
Job Duties
- Responding to customer support emails via Jira Service Desk
- Monitoring Eventide forums, external forums, and Facebook User Groups for support issues
- Maintaining the support knowledge base
- Identifying high-priority issues and patterns of failure
- Alerting engineers about critical customer issues
- Facilitating return and repair processes with customers and operations team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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