Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,658.39 - $50,065.07
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short term disability
long term disability
Life insurance
401k
Parental leave
Paid Time Off
Holiday pay
sick pay
Career Development
Job Description
Educational Media Foundation (EMF) is a renowned nonprofit, multi-platform media organization dedicated to drawing people closer to Christ through its various ministries and media outlets. Founded in 1982 and headquartered in Santa Rosa, California, EMF has grown tremendously to become the owner and operator of the nation's two largest Christian music radio networks, K-LOVE and Air1. With over 1,000 broadcast signals across all 50 states and a worldwide streaming audience, EMF extends its impact through podcasts, books, films, concerts, and events. The organization prides itself on nurturing a unique, inclusive culture driven by a strong mission, beliefs, and values centered... Show More
Job Requirements
- Associates degree or equivalent experience
- Minimum 1 year of customer service experience
- Spanish language proficiency preferred
- Previous ministry training and experience preferred
- Knowledge of Christian/Biblical customer service approach
- Ability to discern spiritual issues and excellent listening skills
- Understanding and knowledge of Scripture
- Excellent interpersonal and communication skills
- Ability to work independently, problem solve, and multi-task
- Strong computer skills including Microsoft Office, SharePoint, Pray4One, and social media
- Minimum keyboard speed of 45 WPM
- Ability to multi-task inbound/outbound calls and communications with accuracy
- Versatility and flexibility
- Ability to represent ministry professionally and maintain confidentiality
- Commitment to K-LOVE's culture, mission, and values
- Must be able to work holidays as needed
Job Qualifications
- Associates degree or equivalent experience
- Minimum 1 year of experience in customer service
- Previous ministry training and experience preferred
- Demonstrate knowledge of Christian/Biblical approach to customer service
- Ability to demonstrate discernment on spiritual issues
- Excellent interpersonal and communication skills
- Strong computer skills including Microsoft Office, SharePoint, Pray4One, and social media
- Minimum keyboard speed of 45 words per minute
- Ability to multi-task inbound/outbound calls and communications
- Versatility and flexibility in adapting to change
- Commitment to K-LOVE's culture, mission, and values
Job Duties
- Maintain a commitment to model Care Team values in every interaction
- Practice the 5 C's of service on every applicable call
- Answer audience support calls and complete prayer edits in the Pray4One system
- Support additional channels such as emails, chat, text, and multi-language inquiries when necessary
- Provide professional and empathetic care about callers' struggles and needs
- Transfer callers to pastors or other departments for additional support, including crisis triage
- Meet and exceed minimum expectations for work production, quality, and call availability
- Demonstrate competence and acquire deeper understanding of the Care Team ethos
- Proactively respond to inquiries and communicate solutions with exceptional follow-through
- Collaborate with other departments as appropriate
- Assure high accuracy when providing information about K-LOVE
- Effectively communicate and collaborate with peers while maintaining personal spiritual and mental health
- Participate in training to keep skills current
- Maintain confidentiality with listener information and records
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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