Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $14.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf Lodge is a leading family-friendly resort and indoor water park chain renowned for providing exceptional entertainment and hospitality experiences. With multiple attractions designed to engage guests of all ages, Great Wolf Lodge offers a dynamic and fun environment where families can create lasting memories. Established as a top destination for vacationers seeking a blend of adventure and relaxation, the company embraces a culture of inclusion, learning, and growth. Employment opportunities at Great Wolf are available in various roles, supporting both full-time and part-time schedules, with flexible shifts that cater to diverse needs. Pay for the Attractions Attendant role... Show More
Job Requirements
- Must be 18 years or older to work the Ropes Course
- 16 years or older to work in other Attractions areas
- some high school education or equivalent
- must be comfortable being at heights of 30 feet or more for extended periods of time
- flexibility regarding scheduling based on business demands
- experience utilizing basic math skills with ability to add, subtract multiply and divide
- successful completion of a criminal background check and drug screen
- proven customer service skills and communication skills
- able to read and interpret English language manuals relating to safety, operations, and procedures
Job Qualifications
- Must be 18 years or older to work the Ropes Course
- 16 years or older to work in other Attractions areas
- some high school education or equivalent
- proven customer service skills and communication skills
- ability to read and interpret English language manuals relating to safety, operations, and procedures
- previous experience demonstrating strong customer service
- ability to multi-task and prioritize a variety of tasks with minimal direction
- previous experience with cash transactions and Point of Sale systems
- proven teamwork skills
- enthusiastic and energetic
- comfortable working in varying weather conditions
Job Duties
- Communicates with guests for transactions, to process registration and complete orders
- educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines
- educates guests on gameplay and wand operation for MagiQuest
- maintains the daily operation of the MagiQuest game
- documents and/or escalates any game operation or effects issues to Retail Manager on Duty
- performs preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction
- ensures the daily operation of the attraction adheres to operating procedure guidelines
- outfits participants with correct safety equipment, makes adjustments, and properly attaches equipment
- inspects all safety equipment to ensure proper function
- assesses and assists in possible emergency situations and helps scared participants
- provides outstanding customer service and engages in suggestive selling
- assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
- performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
- ensures attraction adheres to the highest standards of cleanliness, presentation, and service
- completes ropes course and annual training covering operating procedures and technical competencies
- assists in other retail outlets/attractions as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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