Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf Lodge is a renowned family entertainment company that operates indoor water park resorts across North America, offering fun-filled experiences and memorable vacations for families. Known for its vibrant and safe environment, Great Wolf Lodge provides a variety of attractions and activities designed to engage guests of all ages. The company emphasizes creating an inclusive and welcoming atmosphere where employees can grow professionally while delivering exceptional customer service. Great Wolf is committed to diversity, equity, and inclusion, making it a preferred employer for many who want to be part of a dynamic and supportive team. With a mission to... Show More
Job Requirements
- Must be 18 years or older to work the Ropes Course
- 16 years or older to work in other Attractions areas
- Some high school education or equivalent
- Must be comfortable being at heights of 30 feet or more for extended periods of time
- Flexibility regarding scheduling based on business demands
- Experience utilizing basic math skills with ability to add, subtract multiply and divide
- Proven customer service skills and communication skills
- Able to read and interpret English language manuals relating to safety, operations, and procedures
- Successful completion of a criminal background check and drug screen
Job Qualifications
- Must be 18 years or older to work the Ropes Course
- 16 years or older to work in other Attractions areas
- Some High School education or equivalent
- Proven customer service skills and communication skills
- Able to read and interpret English language manuals relating to safety, operations, and procedures
- Successful completion of a criminal background check and drug screen
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Previous experience demonstrating strong customer service
- Previous experience with cash transactions and Point of Sale systems
- Proven teamwork skills
- Enthusiastic and energetic
- Comfortable working in varying weather conditions
Job Duties
- Communicates with guests for transactions, to process registration and complete orders
- Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines
- Educates guests on game play and wand operation for MagiQuest
- Maintains the daily operation of the MagiQuest game
- documents and/or escalates any game operation or effects issues to Retail Manager on Duty
- Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction
- Ensure the daily operation of the attraction adheres to operating procedure guidelines
- Outfits participants with correct safety equipment, makes adjustments, and properly attaches equipment
- Inspects all safety equipment to ensure proper function
- Ability to assess and assist in possible emergency situations and help scared participants
- Provides outstanding customer service and engages in suggestive selling
- Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
- Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
- Ensures attraction adheres to the highest standards of cleanliness, presentation, and service
- Assists in other retail outlets/attractions as needed
- To work on the Ropes Course, candidates must successfully complete ropes course and annual training covering operating procedures and technical competencies
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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