Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $62,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
recognition programs
401(k) savings plan
Tuition Assistance
Job Description
Merlin Entertainments is a globally renowned leader in location-based, family entertainment, operating some of the world's most loved and iconic attractions. Among its celebrated brands are Sea Life and Peppa Pig World of Play, where fun, learning, and memorable guest experiences are at the heart of everything they do. Merlin Entertainments strives to create magical moments that guests cherish, emphasizing operational excellence, guest satisfaction, and team development across their attractions worldwide.
As a vibrant part of this dynamic company, the role of Assistant Manager - Cluster is pivotal in delivering extraordinary visitor experiences at Sea Life and Peppa... Show More
As a vibrant part of this dynamic company, the role of Assistant Manager - Cluster is pivotal in delivering extraordinary visitor experiences at Sea Life and Peppa... Show More
Job Requirements
- High school diploma or GED required
- College degree is a plus
- Minimum of three years in the service industry with at least three years in a management or leadership role, ideally in a theme park, attraction, museum, hotel, theater, or similar guest-focused environment
- Proven track record of leading teams, developing talent, and inspiring colleagues to deliver magical guest experiences
- Ability to juggle multiple projects, priorities, and fast-paced operational challenges with confidence and flexibility
- Strong computer skills including Microsoft Excel, Outlook, and Word
- Excellent communication, interpersonal, and organizational skills
- Highly motivated, hands-on leader who thrives in a fun, dynamic environment and knows how to bring out the best in their team
- A passion for creating unforgettable guest experiences and helping the team succeed is a must
Job Qualifications
- High school diploma or GED
- Management or leadership experience in the service industry
- Experience working in theme parks, attractions, museums, hotels, theaters, or similar environments
- Proven ability to lead and develop teams
- Strong organizational and multitasking skills
- Proficiency in Microsoft Office Suite
- Excellent communication and interpersonal skills
- Ability to work flexible hours including weekends and holidays
- Passion for guest service excellence
Job Duties
- Drive guest satisfaction and operational performance by meeting or exceeding daily, weekly, and annual KPIs, Per Cap, Transaction Value, and Mystery Visit targets
- Lead the Guest Experience Team to deliver world-class, guest-obsessed service every day
- Recruit, onboard, train, and develop team members, supporting growth through coaching, appraisals, and personal development plans
- Ensure the highest standards of service, cleanliness, safety, and technical operation across all assigned areas
- Serve as Manager on Duty when required, confidently covering all guest-facing positions as needed
- Partner with the General Manager to create compliant labor budgets, schedules, and operational plans for various day-types and seasonal needs
- Monitor, maintain, and enhance the visual appeal and functionality of assigned areas, recommending improvements to the GM
- Analyze financial, admission, and performance reports to recommend operational enhancements and drive profitability
- Collaborate with Marketing and Sales (as directed by GM) to support events, new exhibits, and special initiatives
- Lead by example, promoting positivity, teamwork, and Merlin Values at every opportunity
- Maintain compliance with internal audits, health and safety standards, and all company policies
- Perform other duties as assigned to ensure smooth and magical operations for guests and staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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