Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Benefits
part time employment
hourly wage
dynamic work environment
Training opportunities
Employee Discounts
access to resort amenities
Job Description
Flying Horse Resort and Club, located in the scenic heart of Colorado Springs, Colorado, is a premier luxury resort known for its exceptional amenities and world-class hospitality. This distinguished resort offers guests and members a rare combination of luxury, comfort, and top-tier services within a stunning natural setting. The resort features two championship golf courses, a luxury hotel, a state-of-the-art fitness club, a fully equipped spa, fine dining options, and various recreational facilities designed to deliver unforgettable experiences. With a deep commitment to excellence, Flying Horse Resort and Club continuously strives to maintain its status as a leading destination for... Show More
Job Requirements
- Must have administrative experience
- Understanding of basic marketing concepts and operations
- Ability to use Excel, Outlook, and Microsoft Word programs
- Use of photocopying and fax equipment
- Other computer and reception skills necessary
- Must be detail oriented
- Accurate and possess good organizational abilities
- Capable of handling multiple tasks simultaneously in a fast paced environment
- Knowledge of retail sales is preferred
- Intrapersonal relationship skills a must
- Must possess strong customer service skills
- Must possess strong oral communication skills
- Competency in dealing with Club Members and fellow employees under circumstances requiring tact and diplomacy
- Must possess the ability to work effectively under time deadlines
Job Qualifications
- Must have administrative experience
- Ability to use Excel, Outlook, and Microsoft Word programs
- Must be detail oriented and accurate
- Good organizational abilities
- Capable of multitasking in a fast paced environment
- Knowledge of retail sales is preferred
- Strong customer service skills
- Strong oral communication skills
- Ability to interact professionally with Club Members and employees
- Competency in handling member concerns with tact and diplomacy
- Ability to work effectively under deadlines
Job Duties
- Distribute daily use and monthly locker rentals
- Make reservations for tennis courts, gymnasium and Kids' Cabin
- Effectively and enthusiastically welcome Club Members, guests and employees into the athletic club with a professional and friendly demeanor
- Ensure that all products, information, scheduling, and operations of the front desk meet a specific and high quality standard
- Be an intermediary between membership and athletic club staff
- Assist communication between all areas of the Athletic Club as well as all departments throughout property
- Knowledge of retail products and services offered in the athletic club
- Assist Athletic Club Supervisor and leadership team in administrative duties
- Ensure that each Member and Guest receives excellent customer service by maintaining a professional, courteous, attentive, expedient and enthusiastic demeanor
- Maintain a thorough knowledge of the various happenings, such as Special Events
- Aquatics, Tennis, Golf and Fitness Information and Schedules
- and various other Club related information
- Communicate effectively and professionally with Club Members, guests, managers and other staff members
- Answer phones with the appropriate phone etiquette and distribute calls accordingly
- Assist other departments as needed with such tasks as forwarding information, crossing training, making copies, office supplies order requests to Supervisor, and lost and found
- Communicate Member complaints and or concerns with direct Supervisor
- Charge appropriate Club guest fees to Club Members and Guests
- Show Spa guests to the appropriate locker room areas and where the amenities are located
- Keep all Front Desk and Lobby areas clean, neat and tidy at all times
- Attending Front Desk meetings when direct Supervisor schedules them
- Have a clear understanding of all the amenities that the Club at Flying Horse has to offer to its Club Members and Guests
- Any other tasks as assigned by your Supervisor or Leadership Team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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