BEST Crowd Management logo

BEST Crowd Management

AT&T Stadium - Concierge Team Member

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $14.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive pay
Career growth opportunities
Training and development programs
flexible scheduling
positive and supportive work environment

Job Description

BEST Crowd Management is a leading provider of professional crowd management and event staffing services. Operating across various venues and events, BEST Crowd Management specializes in delivering exceptional customer service and ensuring safety and satisfaction for all attendees. Known for its commitment to excellence and professionalism, the company works with a wide range of clients, including sports stadiums, concert arenas, corporate events, and other large gatherings where crowd control and guest services are paramount. BEST Crowd Management prides itself on fostering a positive work culture that values diversity, inclusion, and opportunities for career growth within a dynamic industry.
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Job Requirements

  • Be at least 18 years old
  • hold a high school diploma or equivalent
  • previous experience in customer service, hospitality, or event-related roles is advantageous
  • excellent communication and interpersonal skills
  • strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations
  • flexibility to work evenings, weekends, and holidays based on event schedules
  • physical stamina to stand, walk, and engage in physical activities for extended periods
  • demonstrated reliability, punctuality, and a strong work ethic

Job Qualifications

  • Hold a high school diploma or equivalent
  • previous experience in customer service, hospitality, or event-related roles is advantageous
  • excellent communication and interpersonal skills
  • strong problem-solving abilities
  • capacity to remain calm and professional in high-pressure situations
  • demonstrated reliability, punctuality, and a strong work ethic

Job Duties

  • Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs
  • assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned
  • monitor event areas to ensure cleanliness, organization, and compliance with venue policies
  • answer questions and provide information about the event, facilities, and amenities to guests
  • guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits
  • address guest inquiries, complaints, or issues promptly and professionally
  • collaborate with event staff, vendors, and team members to ensure smooth event operations
  • assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees
  • adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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