Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
Life insurance
Employee assistance program
401(k)
Vacation and Paid Time Off
Tuition Reimbursement
Complimentary and Discounted Rooms
Job Description
White Lodging is a prominent hospitality company renowned for its commitment to delivering exceptional guest experiences across various hotel properties. As a leader in the hotel management industry, White Lodging focuses on innovation, quality service, and sustainable practices to enhance guest satisfaction and operational excellence. The company prides itself on fostering a culture of teamwork, integrity, and continuous improvement, supported by comprehensive training programs and benefits for its associates. White Lodging operates a diverse portfolio of hotel brands, offering services ranging from luxury accommodations to business and leisure travel facilities, with a mission to create memorable stays for every guest.Show More
Job Requirements
- None required
- Must pass certification quiz/test for position
- Ability to lift, carry, or otherwise move up to 10 lbs regularly
- Ability to lift, carry, or otherwise move up to 50 lbs occasionally with assistance
- Ability to stand, sit, walk, reach, use hands to handle or feel, talk and hear regularly
- Flexible to work nights, weekends, and holidays as necessary
- Ability to follow proper moving and lifting procedures
- Adherence to attendance and punctuality policies
Job Qualifications
- None required
- Must pass certification quiz/test for position
- Proficient in point-of-sale system/MICROS
- Strong communication and telephone etiquette skills
- Ability to handle multiple tasks efficiently
- Knowledge of local area services and amenities
- Ability to follow safety and emergency procedures
- Strong problem-solving and judgment skills
- Ability to maintain confidentiality
- Effective teamwork and cooperation
- Adherence to appearance and uniform standards
Job Duties
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
- Know and live the mission and the White Lodging brand basics
- Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Attend to each call in a timely, courteous, and efficient manner, using correct telephone etiquette
- Dispatch appropriate personnel to satisfy guest requests and resolve guest issues
- Enter all guest issues into the hotel’s guest request and defect tracking system
- Maintain a daily log of all calls and input detailed information into computer system
- Take in-room dining orders demonstrating menu knowledge
- Suggestively upsell and offer alternatives if guests’ desired item isn’t available
- Pair drinks with foods
- Enter in-room dining orders into the Point of Sale system
- Print and distribute reports per SOP
- Follow up on all room service deliveries to ensure guest satisfaction
- Maintain communications board to communicate any outstanding issues or supply shortages
- Maintain and be familiar with a directory of local information to respond to guest requests
- Maintain a pass-on log for the next shift to ensure follow up
- Read and initial log book daily
- Utilize all available resources and follow up on previous shift requests and pending issues
- Handle emergencies according to procedures
- Report unsafe conditions and equipment immediately
- Operate or explain TDD operation for guests
- Follow certification handbook procedures and WLS policies
- Understand and utilize Service Recovery and Defect processes
- Ensure security and confidentiality of all guest and hotel information
- Practice energy conservation
- Record maintenance issues in computer system
- Maintain a clean and orderly work area
- Attend work on time and adhere to attendance policy
- Participate in daily preshift meetings
- Report unsafe conditions and suspicious activity
- Practice safety standards and use personal protective equipment
- Wear uniform and nametag in accordance with standards
- Communicate properly and effectively with guests, associates, and management
- Promote teamwork and associate morale
- Maintain knowledge of hotel property, staff, services, and surroundings
- Adhere to company work rules, procedures, policies, and emergency procedures
- Follow proper key control procedures
- Perform other duties as assigned
- Work nights, weekends, and holidays as necessary
Job Qualifications
Experience
No experience required
Job Location
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