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Macy’s

At Your Service Center Associate, Washington Square - Full Time

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $16.50 - $20.35
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401k Match
Merchandise discounts
performance-based incentives
Employee assistance program

Job Description

Macy's is an iconic American retail establishment with a rich history spanning over 160 years. Known for blending innovation with tradition, Macy's has become a household name recognized for its inspiring stores and irresistible products. Beyond being a retail giant, Macy's plays an integral role in American culture through landmark events such as the Macy's 4th of July Fireworks and the annual Thanksgiving Day Parade. These memorable moments have endeared the brand to countless customers and colleagues alike, creating an environment deeply rooted in community and shared experiences.

As a leading department store, Macy's offers a dynamic work environmen... Show More

Job Requirements

  • flexible availability including days, evenings, weekends, and holidays
  • regular, dependable attendance and punctuality
  • ability to understand and communicate effectively in English
  • capability to make prompt decisions to address customer needs
  • comfortable collaborating with customers and colleagues
  • ability to meet daily sales goals
  • responsible for opening credit accounts and sharing loyalty benefits
  • enjoy engaging with customers and sharing information
  • resourceful and adaptable to changing priorities
  • able to work independently and within a team
  • proficiency with electronic devices
  • ability to stand for extended periods and lift up to 25 pounds
  • ability to perform physical activities such as stooping, kneeling, crouching, and climbing ladders
  • possess required vision abilities including close vision and color perception
  • frequent use of computers and cash register equipment

Job Qualifications

  • high school diploma or equivalent preferred
  • previous retail or customer service experience advantageous
  • ability to communicate effectively with customers and team members
  • comfortable using electronic devices and computer systems
  • strong multitasking and problem-solving skills
  • enthusiastic about sales and meeting daily goals
  • ability to work flexible hours including nights, weekends, and holidays
  • commitment to providing genuine hospitality and building customer relationships

Job Duties

  • greet customers warmly and assist them with buy online pickup in store (BOPS), merchandise returns, and order pickups
  • maintain clean, organized, and inviting service areas for customers
  • operate necessary systems proficiently to complete transactions and fulfill orders
  • promote loyalty program benefits and support sales goals by engaging customers
  • collaborate with team members to provide exceptional customer service and support
  • handle curbside delivery and timely processing of orders
  • uphold Macy's service standards and contribute to a positive shopping environment

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Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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