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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $18.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) match
Paid Time Off
Paid holidays
Merchandise discounts
performance-based incentives
Employee assistance program
Job Description
Macy's is a renowned American department store chain that has been a cherished part of the retail landscape for over 160 years. Known for bringing memorable experiences to customers through its innovations and deep-rooted traditions, Macy's has grown beyond just a store to become a cultural icon in the United States. The brand is famous for hallmark events such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade, both of which have captured the hearts and minds of millions across the nation. Macy's commitment to creating inspiring stores, offering irresistible products, and delivering exceptional service has made... Show More
Job Requirements
- flexible availability including days, evenings, weekends, and holidays
- reliable attendance and punctuality
- ability to communicate clearly in English
- ability to read and understand safety rules and employment policies
- ability to make prompt, sound decisions to effectively address customer needs
- physical ability to stand for long periods and lift 25 pounds
- comfort using electronic devices and point-of-sale systems
- willingness to work full-time or part-time shifts as required
- commitment to teamwork and collaboration
Job Qualifications
- high school diploma or equivalent
- experience in customer service or retail preferred but not required
- strong communication skills
- ability to multitask in a fast-paced environment
- basic computer proficiency
- ability to work flexible hours including evenings, weekends, and holidays
- customer-first mindset with a passion for hospitality
Job Duties
- greet customers warmly and maintain a positive example
- assist customers with buy online pickup in store and merchandise returns
- efficiently process transactions using store systems
- maintain cleanliness and organization of the service area
- promote loyalty program benefits and support sales goals
- collaborate and support team members for optimal customer service
- handle curbside delivery and ensure friction-free customer pick-up experience
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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