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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $18.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401k
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Paid holidays
Merchandise discounts
performance-based incentives
Employee assistance program
Job Description
Macy's is a renowned American department store chain with a rich legacy spanning over 160 years. Known for its innovative retail experiences and strong connection with customers across the nation, Macy's is not just a store but a cultural icon, celebrated for memorable events like the Macy's 4th of July Fireworks and the Thanksgiving Day Parade. The company prides itself on blending tradition with modern retail trends while offering a wide range of irresistibly stylish merchandise in an inviting and dynamic shopping environment. Macy's commitment to its customers extends beyond providing exceptional products—it deeply values delivering outstanding service that creates... Show More
Job Requirements
- Flexible availability including days, evenings, weekends, and holidays
- Regular, dependable attendance and punctuality
- Ability to understand and communicate effectively with customers, co-workers, and supervisors
- Proficiency in reading and understanding employment policies and safety procedures in English
- Ability to make prompt, sound decisions in real time to address customer needs and resolve issues
- Comfortable communicating and collaborating with customers and colleagues
- Able to meet daily sales goal challenges
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Enjoy meeting people and sharing information
- Resourceful and adaptable to changing priorities
- Ability to operate electronic devices and retail technology
- Able to stand for at least two consecutive hours and lift at least 25 pounds
- Capability to perform physical tasks including stooping, kneeling, crouching, climbing ladders, and reaching above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers, handheld equipment, and cash registers
Job Qualifications
- High school diploma or equivalent
- Previous retail or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Familiarity with point of sale (POS) systems and retail technology
- Positive attitude with a customer-focused mindset
- Ability to work flexible shifts including nights, weekends, and holidays
Job Duties
- Support all At Your Service activities including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups
- Uphold Macy's service standards by providing genuine hospitality and personalized customer interactions
- Keep the At Your Service area clean, organized, and inviting to enhance the customer experience
- Assist customers with total store fulfillment processes ensuring smooth and efficient transactions
- Manage electronic systems proficiently for transactions and order processing
- Collaborate with team members to meet daily sales goals and resolve customer issues promptly
- Promote and explain Macy's Loyalty program benefits to new and existing customers
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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