Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $88,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Retirement Plan
Paid Time Off
holiday time off
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
Flexible Spending Accounts (FSAs)
Paid parental leave
Personal Leave
Job Description
Rapport is a distinguished division of FLIK Hospitality Group, which itself is part of the larger Compass Group USA. Specializing in all facets of guest and employee services, meeting and event planning, and conference center management, Rapport stands apart from recruitment agencies due to its focus on direct employment rather than temporary contracts. This unique approach allows the company to invest in the long-term career development of its ambassadors, offering comprehensive benefits and a nurturing environment for professional growth.
With a strong commitment to fostering career aspirations, Rapport provides each ambassador with a warm welcome and a personalized training an... Show More
With a strong commitment to fostering career aspirations, Rapport provides each ambassador with a warm welcome and a personalized training an... Show More
Job Requirements
- Bachelor's degree
- minimum of three years management experience
- proven leadership qualities
- excellent communication skills
- proficiency in Microsoft Office
- experience with reservation software
- ability to travel approximately 10 percent
- ability to lift up to 25 pounds occasionally
- strong customer service skills
- ability to manage multiple locations
- knowledge of conference center or hospitality operations
- ability to maintain and build client relationships
- ability to work independently and collaboratively
- physical ability to perform job duties
Job Qualifications
- Bachelor's degree
- minimum of three years management experience preferably in conference center, hotel operations, or hospitality management
- background in communications, event planning, or hospitality preferred
- proven leadership and team management skills
- strong customer service orientation
- good business and financial acumen
- excellent written and verbal communication skills
- ability to multi-task, prioritize, and organize
- proficiency in Microsoft Office
- experience with reservation software platforms
- catering or food service-related experience
- ability to work independently and make decisions
- adaptability and flexibility in customer support
- commitment to inclusion and professionalism
Job Duties
- Manage operations in Iselin, New York, Boston, and Chicago offices including reception, reservations, community management, conference coordination, and space management
- Manage execution of key objectives or client projects directed by the Resident District Manager
- Provide a high profile, visual presence throughout the site to build and retain strong relationships
- Ensure service standards are maintained with target audit scores
- Manage team performance including training, development plans, and regular reviews
- Build and maintain relationships with Executive Committee Admins and high-level clients
- Foster strong interdepartmental relationships
- Oversee strategic booking of space to ensure maximum utilization
- Ensure adherence to Rapport policies and procedures
- Align Rapport and client values
- Conduct performance evaluations, succession planning, and champion development within the account
- Administer company policies and procedures consistently and fairly
- Lead projects and initiatives related to Rapport lines of business
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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