Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,500.00 - $60,300.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Parental leave
Tuition Reimbursement
Job Description
United Airlines is a leading global airline known for its commitment to safety and exceptional customer service. With a network that spans across the globe, United Airlines connects people and cultures, striving to unite the world through safe, reliable, and innovative air travel. The company is dedicated to becoming the best airline in the history of aviation by investing in cutting-edge operational strategies, robust employee training programs, and a dynamic workplace culture that fosters growth and collaboration. United Airlines is a prominent player in the airline industry and values diverse, driven individuals who are passionate about delivering outstanding service while... Show More
Job Requirements
- High school diploma or equivalent
- Attendance at United’s flight attendant training if not flight qualified
- 2-3 years of inflight supervisory or equivalent work experience
- Leadership experience with conflict resolution and decision-making
- Time management and organizational skills
- Strategic planning and problem-solving ability
- Adaptability to changing environments
- Ability to work independently and within teams
- Strong communication skills
- Intermediate proficiency with Microsoft Office
- Legal work authorization in the US without sponsorship
- Must complete interview successfully
- Punctual and reliable attendance
- Compliance with flight attendant appearance standards
- Must pass functional reach assessment
Job Qualifications
- High school diploma, GED or equivalent education
- Required to attend United’s flight attendant training to earn FAA certification if not currently flight qualified
- 2-3 years’ previous inflight supervisory experience or equivalent work experience
- 2-3 years’ experience leading and influencing a team with solid conflict resolution and decision-making skills
- Effective time management, presentation, and organizational skills
- Proven strategic planning, continuous improvement, analytical problem-solving, goal-directed leadership and service-oriented performance
- Positive attitude and ability to adapt to changing work environments
- Proven ability to work independently and collaboratively
- Strong verbal and written communication skills
- Intermediate Microsoft Office skills
- Legal authorization to work in the United States without sponsorship
- Successful completion of interview
- Reliable, punctual attendance
- Adherence to flight attendant appearance standards including hair, makeup, and tattoos guidelines
- Ability to pass functional reach assessment without shoes
Job Duties
- Report to the Operations Manager and support the Base Leader as required for organizational goals within the Inflight division
- Coordinate the implementation of safety policies and procedures securing relationships and support from other divisions
- Provide local management with information and practices to reduce operational disruptions and increase Net Promoter scores
- Ensure consistent implementation of standard safety and Inflight objectives
- Work with stations to determine root cause of operational disruptions and aircraft damage incidents and share lessons learned
- Collaborate with Inflight Management to ensure adherence to regulatory practices and PSA briefing items
- Work with other divisions such as Flight Operations, Airport Operations, and Safety to resolve cross-departmental issues
- Coordinate the consistent implementation of Inflight Operations functions across all bases
- Support Operations Managers in supervising airport operation areas, communicating with internal stakeholders, and supporting company values through critical decision-making
- Identify and address flight-level issues related to Inflight, PSA, baggage processes, customer boarding, net promoter scores, catering, and flight attendant concerns
- Recognize irregularities such as IFDM alerts, ATC/WX issues, medical emergencies, major/minor flight alerts, and staffing issues and work with SOC and scheduling to resolve them
- Communicate and partner with team members across the operation via phone, radio, and messaging services to escalate and resolve critical issues
- Maintain Inflight priorities and initiatives with all stakeholders
- Document notable issues with operational performance
- Identify operational changes required for future improvements
- Develop and support standard work and continuous improvement processes with Inflight Operations supervisors
- Mentor and develop colleagues to grow professionally and strengthen the Inflight team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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