Asst Manager Marketing OPC

Henderson, NV, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Day one team member benefits

Equal opportunity employer

reasonable accommodation for disabilities

Job Description

Hilton Grand Vacations (HGV) is a prominent hospitality and timeshare company dedicated to delivering exceptional vacation experiences through its innovative and guest-focused resort properties. As a leader in the timeshare industry, HGV emphasizes quality service, member satisfaction, and continuous growth by integrating comprehensive training and marketing strategies. With a strong presence across various prime vacation destinations, HGV is committed to cultivating a positive work environment that values diversity, inclusivity, and employee development. The company offers Day One Team Member Benefits underlining its commitment to supporting employees from their first day.

The Assistant Marketing Manager role at Hilton Grand Vacatio... Show More

Job Requirements

minimum 3 years of guest service experience
proficiency with Microsoft Word, Excel and Outlook
strong interpersonal skills
excellent oral and written communication skills
strong organizational skills
high school diploma or equivalent
ability to work flexible schedule including evenings and weekends

Job Qualifications

minimum 3 years of guest service experience with consistent record of resolving customer or vendor service issues
proficiency with Microsoft Word, Excel, and Outlook
excellent interpersonal skills, oral and written communication skills
strong organizational skills to manage multiple duties in a fast-paced environment
high school diploma or equivalent
ability to work a flexible schedule including evenings and weekends
at least 3 years of branded timeshare marketing experience
at least 2 years of supervisory or managerial experience
strong ability to recruit, train and motivate marketing professionals
consistent track record of success in field marketing
ability to maintain flexible and variable schedule including holidays
proficiency in Microsoft Office

Job Duties

manage and direct the activities of the LM team in support of the Marketing Manager to obtain maximum production and efficiencies
spend majority of time in the field supporting marketing locations and team members
conduct administrative work in the office as directed by Manager/Director
recruit and interview potential new team members and participate in new hire training and mentoring
proactively seek and schedule ongoing workshops and training sessions to support maximum production, team building, and culture
interact with Sales Managers to ensure all marketing needs are met with tours at the sales gallery
participate and lead in department meetings, training sessions, and other meetings required
coordinate and lead monthly trainings for marketing team members who are underperforming
regularly advise Manager of relevant information regarding business needs and/or team members
partner with Marketing Leader to ensure accurate documentation of all team member issues
provide coaching and performance documentation for team members including performance reviews
handle employee relations matters and seek counsel from leadership/Human Resources when needed
effectively manage schedule and PTO requests
verify policies, procedures, and training manuals are updated as desired
meet and achieve monthly, quarterly, and yearly goals for tour flow, volume, penetration, VPG, and package sales
ensure all locations have current promotions and materials including gift lists, invitations, and promotional items
cover shifts for absent team members including interacting with guests, booking tours, and selling packages
regularly supervise marketing representatives presentations and customer interactions
ensure staffing at all locations are at optimum levels based on production and departmental requirements
anticipate challenges and proactively problem solve with management
adhere to Hilton values and hold team members accountable to them

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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